Telephony

Ending your observation

End your observation when you no longer need to observe the agent and customer conversation. The agent and the customer on the call cannot hear the supervisor join or leave the call. The supervisor or agent-supervisor actions do not affect the original call or the normal connect and disconnect actions of the agent and customer conversation.

Procedure steps

Step Action

1On the work item, click Release.

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38 NN44400-114 Contact Center Agent Desktop

2 December 2010

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Avaya manual Ending your observation, End 38 NN44400-114 Contact Center Agent Desktop December