Avaya NN44400-114 Declining an incoming voice mail message, Listening to a voice mail message

Voice mail messages

The voice mail message opens in the e-mail display panel. The voice mail is a

.wav attachment to this e-mail.

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Declining an incoming voice mail message

Decline an incoming voice mail message if you cannot handle the voice mail.

Procedure steps

Step Action

1On the Agent Desktop, select the new voice mail message work item and click Reject.

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Listening to a voice mail message

Use the default Windows Media player to listen to a voice mail message.

Prerequisites

•Ensure that you accepted a voice mail message and opened it in the e-mail viewer.

•Ensure you have a media player that supports .wav file format audio files.

Procedure steps

Step Action

1On the Agent Desktop e-mail viewer, under Attachments, double-click the

.wav attachment to open it in your default media player.

2Listen to the voice mail message.

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90 NN44400-114 Contact Center Agent Desktop 2 December 2010