Avaya NN44400-114 manual Declining an incoming fax message, Reviewing a fax message, Fax message

Fax message

The fax message opens in the fax display panel.

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Declining an incoming fax message

Decline an incoming fax message if you cannot handle the fax.

Procedure steps

Step Action

1On the Agent Desktop, select the new fax message work item and click Reject.

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Reviewing a fax message

Use the Agent Desktop fax viewer to review a fax message.

Prerequisites

•Ensure that you accepted a fax message and opened it in the fax viewer.

Procedure steps

Step Action

1On the Agent Desktop fax viewer, click Navigate to view all the pages of the fax message.

2Click Rotation to rotate the fax message.

3Click Zoom to magnify the fax message.

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Replying to a fax message

Reply to a fax message when a customer sends a fax message to the Contact Center requesting a response. You reply to a fax message by sending an e-mail message to a fax server. The fax server then sends a fax back to the customer.

82 NN44400-114 Contact Center Agent Desktop 2 December 2010