Scanned document
2Select one of the configured Closed Reason codes that best describes the reason you closed your scanned document.
--End--
Transferring a scanned document
Transfer a scanned document to another skillset or to a specific agent within the contact center. When you transfer a scanned document to a skillset or agent, you also transfer ownership of the contact.
Procedure steps
Step Action
1Click Transfer.
2Click the Skillset tab to assign the contact to any agent with a particular skillset, or click the Agent tab to assign the scanned document to a specific agent.
3Select the skillset or agent to which you want to transfer the contact.
4In the Agent Note box, type a brief note about the reason for the transfer.
5Click Transfer.
--End--
88 | 2 December 2010 |
