Avaya NN44400-114 manual Making a call, Using Dtmf digits, Click Initiate Call again

Telephony

To call a supervisor when you are on a call, see Conferencing in a supervisor (page 34).

Procedure steps

Step Action

1On the Agent Desktop Action bar menu, click Supervisor.

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Making a call

Make a call using Agent Desktop. Ensure that you follow the steps based on the type of phone number you want to call:

•the default phone number

•a new external phone number

•a new internal phone number

Procedure steps

Step Action

1On the Agent Desktop Action bar menu, click Initiate Call.

2In the text box to the left of Initiate Call, enter the phone number to dial.

3Click Initiate Call again.

The phone number is dialed. A new work item is added to the work list and the call timer on the work items starts to increment.

4Click Release when you complete the call.

5If required by your supervisor, enter an activity code in the Activity Code box, and then press Enter.

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Using DTMF digits

Use the Dual-tone Multifrequency feature (DTMF) if, during a call, you must navigate through a contact center menu or dial numbers to access voice messages.

Procedure steps

Step Action

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