Avaya NN44400-114 manual Using the address book to reply to a contact

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Using the address book to reply to a contact

Use the address book to search for an e-mail address in the corporate address book or in the customer database when you use e-mail to reply to a customer or transfer a contact. You can search for addresses to add to the To, carbon copy (Cc), or blind carbon copy (Bcc) fields of your e-mail message. The address book can contain information from an external directory, a local directory, or a customer database.

Procedure steps

Step Action

1In the e-mail window, click To, Cc.

2In the Select Names dialog box, in the Search for records from box, select the database to search.

The address book appears and displays a list of entries from the database in the left pane, sorted alphabetically by last name.

3Type a name in the search field in the following format: last name, first name. The search field is not case-sensitive.

The list scrolls to the appropriate name or the closest match.

4Select a name, and then click To, Cc, or Bcc to add the name to the appropriate recipient list.

You can double-click on a name to add it to the To list.

5To display additional details about any name that appears in the address book, select the name, and then right-click Properties.

6Click Close to close the Properties window and return to the address book.

7After you select all required recipients for the e-mail message, click OK.

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Removing a name from the recipient list

Remove a name from the recipient list if you do not want to send the e-mail to the contact. Removing a name from your recipient list does not remove the name from your address book or database.

Procedure steps

Step Action

72 NN44400-114 Contact Center Agent Desktop 2 December 2010