Using your Agent Desktop
1On the Agent Desktop Top bar menu, click User Preferences, Audio Settings.
2In the Audio Settings tab, in the Volume section, adjust the Playback slider to set the volume for all sound output through your computer speakers or headphones.
3Select the Mute check box below the Playback slider to eliminate any sound output through your computer speakers or headphones.
4Adjust the Record slider to set the recording volume of all sound transmitted through a microphone to your computer.
5Select the Mute check box below the Record slider to eliminate any sound being sent to your computer through the microphone.
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Configuring the audio devices for softphone
You can configure the audio playback and recording hardware if you are using your computer (softphone) to place and receive calls.
Procedure steps
Step Action
1On the Agent Desktop Top bar menu, click User Preferences, Audio Settings.
2In the Audio Settings tab, in the Audio Devices section, select the audio playback hardware on your local system from the Playback Device list.
3Select the audio record hardware on your local system from the Record Device list.
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Changing your status to Ready
Change your status to Ready when you are available to create or receive contacts.
When you change your status to Ready in a
Procedure steps
Step Action
26 | 2 December 2010 |
