Avaya NN44400-114 Transferring a contact outside the contact center, Printing contact details

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Transferring a contact outside the contact center

Transfer a contact to an e-mail address outside the Contact Center for consultation.

When you transfer a contact to an external e-mail address, you must manually add any attachments you want to send with the e-mail.

Procedure steps

Step Action

1Click Transfer.

2Click the External tab.

3Enter the e-mail address to which you want to transfer the contact, or click To to select an address from the corporate address book.

4In the Agent Note box, type a brief note about the reason for the transfer.

5To add an attachment, click Attach.

6Click Transfer.

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Printing contact details

Print a summary of the interaction with a contact. All information shown in the bottom left of the e-mail or outbound contact window prints. Print Preview is also supported.

Procedure steps

Step Action

1Click Print.

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