Agent Statistics
Using the Statistics Ticker
The Agent Desktop Action bar contains an Agent Statistics Ticker. The Agent Statistics Ticker displays assigned skillsets, contacts waiting (in square brackets), and skillset name on a scrolling display that loops every 30 seconds.
Procedure steps
Step Action
1On the Agent Desktop Action bar, click Agent Statistics to show or hide the Agent Statistical Ticker.
2On the Agent Statistical Ticker, click the > icon to advance to the next skillset.
3On the Agent Statistical Ticker, click on any item in the ticker box to display the Agent Desktop Statistics page.
4To shown or hide Agent Statistical Ticker, click the button immediately to the left of it.
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120 | 2 December 2010 |