Introduction
Avaya Aura™ Agent Desktop is a
Agent Desktop supports the following contact types:
•Voice contacts
•
•Outbound contacts
•Web communications contacts
•Instant Messages
•SMS text messages
•Fax messages
•Scanned documents
•Voice mail messages
Your administrator determines which type of contacts you can handle.
Agent Desktop uses Microsoft .NET Framework 3.5 Click Once Deployment technology, which means that you can install and start the application by entering a URL address in Windows Explorer or Internet Explorer.
Prerequisites
•Ensure that you review the Contact Center installation procedures.
•Supported Operating Systems:
—Windows XP Professional SP2 or later
—Windows Vista SP2 or later
—Windows 7
•Ensure that the following are installed on the client machine:
—Microsoft Internet Explorer 7.0 or later
—Microsoft .NET Framework 3.5
—Windows Installer 3.1 Redistributable (v2)
—Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
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