Web communications
•Dynamic pages that are customized through the use of cookies can appear differently because you and the customer each have separate cookies. Cookies are never shared by you and the customer.
•Framed pages cannot be pushed completely. The URL defining the frameset is pushed, but the individual URLs in each frame are not pushed.
•After a page is pushed, if either you or the customer follows a link to another page, the other person does not see that change.
•If you and the customer both click the Push Page icon at approximately the same time, you both see the form that was pushed last. However, both URLs appear in the Text Chat log.
Procedure steps
Step Action
1In the chat box, select Push the selected web page icon.
2Type the URL of the Web page to send to the customer.
3Select the URL to push it.
OR
Select a predefined URL to send to the customer.
The page is pushed to the customer’s browser and the URL is added to the
Conversation frame and the Text Chat log.
--End--
Transferring a chat session
Transfer a chat session to another available agent. You can transfer a chat session only once.
Procedure steps
Step Action
1Once you are into a chat session, click Consult.
2In the left pane, under Transfer to, select the skillset from the
3Click the appropriate agent name.
4Click Consult.
The conversation window splits into two. In the Consult Text Chat window, you can inform the agent about the reason for the transfer.
5Click Complete Transfer.
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