Customer and contact details

1On the Agent Desktop window, click Customer Details.

2In the Custom Fields section, click the Intrinsics tab.

3Right-click the required CCT intrinsic.

4Click Copy.

--End--

Viewing the Auto Launch Application

You can view the Auto Launch Application to identify which default application starts after you accept a voice contact.

Prerequisites

You must accept a voice contact.

Procedure steps

Step Action

1On the Agent Desktop, click Customer Details.

2In the Custom Fields section, click the Intrinsics tab.

In the Auto Launch Application section, the default application appears with a check mark.

--End--

Running a CCT intrinsic-associated application

If you need an application to manage a voice contact, run a CCT intrinsic-associated application.

Prerequisites

You must accept a voice contact.

Procedure steps

Step Action

1On the Agent Desktop window, click Customer Details.

2In the Custom Fields section, click the Intrinsics tab.

3Right-click the required CCT intrinsic value.

4Select the required application.

NN44400-114 Contact Center Agent Desktop

2 December 2010 125

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Avaya NN44400-114 manual Viewing the Auto Launch Application, Running a CCT intrinsic-associated application