Scanned document
The scanned document opens in the document display panel.
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Declining an incoming scanned document message
Decline an incoming scanned document message if you cannot handle the document.
Procedure steps
Step Action
1On the Agent Desktop, select the new scanned document work item and click Reject.
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Reviewing a scanned document message
Use the Agent Desktop viewer to review a scanned document message.
Prerequisites
•Ensure that you accepted a scanned document and opened it in the viewer.
Procedure steps
Step Action
1On the Agent Desktop document viewer, click Navigate to view all the pages of the document.
2Click Rotation to rotate the scanned document.
3Click Zoom to magnify the scanned document.
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86 | 2 December 2010 |