Scanned document

The scanned document opens in the document display panel.

--End--

Declining an incoming scanned document message

Decline an incoming scanned document message if you cannot handle the document.

Procedure steps

Step Action

1On the Agent Desktop, select the new scanned document work item and click Reject.

--End--

Reviewing a scanned document message

Use the Agent Desktop viewer to review a scanned document message.

Prerequisites

Ensure that you accepted a scanned document and opened it in the viewer.

Procedure steps

Step Action

1On the Agent Desktop document viewer, click Navigate to view all the pages of the document.

2Click Rotation to rotate the scanned document.

3Click Zoom to magnify the scanned document.

--End--

86 NN44400-114 Contact Center Agent Desktop

2 December 2010

Page 86
Image 86
Avaya NN44400-114 Declining an incoming scanned document message, Reviewing a scanned document message, Scanned document