Using your Agent Desktop
Creating a shortcut to the Agent Desktop
Create a shortcut to the Agent Desktop to quickly access the application without manually entering the URL.
Prerequisites
•Ensure that you install Agent Desktop. See Installing the Agent Desktop (page 19).
Procedure steps
Step Action
1Click Start, All Programs, Avaya.
2
3Select Send To, Desktop (create shortcut).
--End--
Logging on to Agent Desktop when using a desktop phone
Log on to the Agent Desktop after you start the Agent Desktop application. While you log on, you can choose between a desktop phone and a softphone based on your usage mode. The system automatically configures your status to Not Ready. Change your status to Ready to indicate that you are available to handle all media types for which you are licensed and configured. If you are assigned to a skillset for a particular contact type, you can receive and create contacts in that contact type.
Procedure steps
Step Action
1Start the Agent Desktop.
2If you have Hot Desking enabled, type your workstation name at the prompt.
3On the Agent Desktop Top bar, from the Status list, select Login.
4Click the Telephony tab.
5Select Desktop Phone from the Place and receive calls using
A logon prompt does not appear. Your logon ID is automatically filled in based on the Communication Control Toolkit implementation for your contact center.
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