Avaya NN44400-114 manual Predictive Outbound Click Schedule Callback

Predictive Outbound

1Click Schedule Callback.

2In the Schedule Callback window, select a Date and Time for the callback.

3Select whether the time for the callback is based on the Agent Local Time or the Customer Time.

4Select one of the customer phone numbers in the Phone list

OR

Manually type a phone number in the Number box.

5Select the Type of callback.

6Select an Agent for the callback.

7Type a note in the Memo box, if applicable to the callback.

8Click OK.

		--End--
Procedure job aid
	Schedule Callback fields
	Field	Descriptions
	Date	Date for the scheduled callback.
	Time	Time for the scheduled callback.
		The default for the scheduled callback is the
		current contact center time plus 20 minutes.
	Agent Local Time	The location where the Date and Time apply.
	or	Select Agent Local Time to use the Date and Time
	Customer Time
		of the contact center for the callback.
		Select Customer Time to use the Date and Time of
		the customer’s location for the callback.
	Number	Manual phone number to use for the callback. If a
		manually entered phone number is in the Number
		field, it is used instead of a phone number in the
		phone list.
	Phone	List of available phone numbers for the customer.
		To use a select number in the phone list, ensure
		that the Number field is empty.

60 NN44400-114 Contact Center Agent Desktop 2 December 2010