Avaya NN44400-114 manual Fax message

				Contents
Creating a template response 73
Defining your default template folder		73
Using a template response	74
Defining your default attachment folder 74
Adding an attachment to your e-mail response			74
Viewing e-mail attachments	75
Removing an attachment from an e-mail response				75
Using the spelling checker	76
Closing the e-mail contact	77
Postponing work on a contact 77
Following up on a contact 78
Transferring a contact within the contact center			78
Transferring a contact outside the contact center				79
Printing contact details 79
Fax message				81
Accepting an incoming fax message		81
Declining an incoming fax message		82
Reviewing a fax message	82
Replying to a fax message	82
Closing a fax message 83
Transferring a fax message	84
Scanned document				85

Accepting an incoming scanned document message 85

Declining an incoming scanned document message 86

Reviewing a scanned document message 86

Replying to a scanned document message 87

Closing a scanned document message 87

Transferring a scanned document 88

Voice mail messages			89
Accepting an incoming voice mail message		89
Declining an incoming voice mail message		90
Listening to a voice mail message	90
Replying to a voice mail message	91
Closing a voice mail message 91
Transferring a voice mail message	92
Short Message Service text message			93
Accepting an incoming SMS text message		93
Declining an incoming SMS text message		94
Replying to an SMS text message	94
Using the spelling checker 95
Closing an SMS text message contact 96
Transferring an SMS text message	96
Web communications			99

Accepting a Web communications contact 100

NN44400-114 Contact Center Agent Desktop 2 December 2010 5