Using your Agent Desktop

3In the Enter Login details window, perform one of the following tasks:

If your user profile is configured in Office Communicator (OC) and OC is installed on the PC running Agent Desktop, ensure that the information in the Sign-in name, Password, Domain, Uri, and Server name or IP fields is correct.

If your user profile is saved locally on the PC running Agent Desktop, click Load saved profile.

If you create a new user profile, enter your Sign-in name, Password, Domain, Uri, and Server name or IP, and then click Save this profile.

4Click OK.

5If an OC client runs on the PC running Agent Desktop, a warning message appears. Click Yes to close the OC client.

 

--End--

Variable definitions

 

 

 

Description

Value

 

 

Sign-in name

User name (for example, agent5001).

Password

Password.

Domain

The Windows domain in which the user name and password are

 

configured in Active Directory.

Uri

The SIP URI of the Windows user (for example,

 

sip:AgentID@mydomain.com or Username@company.com).

Server name or IP

The Fully Qualified Domain Name (FQDN) of the Office

 

Communications Server (OCS) in the Domain (for example,

 

OCS_Server.mydomain.com).

 

 

Changing your password

Change your password from the default password if you are an agent who handles multimedia contacts. The default password is the same as your Agent Logon ID.

If you forget your password, contact your administrator who can reset your password on the Contact Center Multimedia server.

Procedure steps

Step Action

1On the Agent Desktop Top bar menu, click User Preferences.

24 NN44400-114 Contact Center Agent Desktop

2 December 2010

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Avaya manual Changing your password, 24 NN44400-114 Contact Center Agent Desktop December