Using your Agent Desktop
3In the Enter Login details window, perform one of the following tasks:
•If your user profile is configured in Office Communicator (OC) and OC is installed on the PC running Agent Desktop, ensure that the information in the
•If your user profile is saved locally on the PC running Agent Desktop, click Load saved profile.
•If you create a new user profile, enter your
4Click OK.
5If an OC client runs on the PC running Agent Desktop, a warning message appears. Click Yes to close the OC client.
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Variable definitions |
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Description | Value |
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User name (for example, agent5001). | |
Password | Password. |
Domain | The Windows domain in which the user name and password are |
| configured in Active Directory. |
Uri | The SIP URI of the Windows user (for example, |
| sip:AgentID@mydomain.com or Username@company.com). |
Server name or IP | The Fully Qualified Domain Name (FQDN) of the Office |
| Communications Server (OCS) in the Domain (for example, |
| OCS_Server.mydomain.com). |
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Changing your password
Change your password from the default password if you are an agent who handles multimedia contacts. The default password is the same as your Agent Logon ID.
If you forget your password, contact your administrator who can reset your password on the Contact Center Multimedia server.
Procedure steps
Step Action
1On the Agent Desktop Top bar menu, click User Preferences.
24 | 2 December 2010 |