Avaya NN44400-114 manual Ending the call, Scheduling a callback

Outbound calls and callbacks

Some disposition codes indicate that the call was completed (for example, Not Interested or Sale Made), while other disposition codes indicate that the call was not completed (for example, No Answer or Number Busy). If the call was not completed, or the customer requested a callback, you can schedule a callback.

Procedure steps

Step Action

1Click the Disposition codes tab.

2Select the disposition code that most accurately reflects the result of your call.

--End--

Ending the call

End the call after you verify the customer details, answer all of the questions in the script, and record a disposition code.

If the disposition code is configured to do so, the script questions and answers are saved in the multimedia database. Contact your supervisor or administrator for more information about which disposition codes to select.

If the call is incomplete, or the customer requests a callback, you can schedule a callback.

Procedure steps

Step Action

1Click Finish.

--End--

Scheduling a callback

Schedule a callback if you made a call from your desktop and the customer was not available. You can also schedule a callback in response to an e-mail message or telephone request from a customer. A scheduled callback outbound contact is not pegged against an outbound campaign.

Prerequisites

•Ensure that you are not working on another contact.

•Ensure that your telephony toolbar is open.

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