Avaya NN44400-114 manual Transferring a voice mail message, Step Action Click Transfer

Voice mail messages

Transferring a voice mail message

Transfer a voice mail message to another skillset or to a specific agent within the contact center. When you transfer a voice mail message to a skillset or agent, you also transfer ownership of the contact.

Procedure steps

Step Action

1Click Transfer.

2Click the Skillset tab to assign the contact to any agent with a particular skillset, or click the Agent tab to assign the voice mail message to a specific agent.

3Select the skillset or agent to which you want to transfer the contact.

4In the Agent Note box, type a brief note about the reason for the transfer.

5Click Transfer.

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92 NN44400-114 Contact Center Agent Desktop 2 December 2010