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The following topics are discussed in this Appendix:
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Warranty
Return Material Authorization (RMA)
Contact Information
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All video products are designed and tested to the highest quality standards and are backed by a full
The customer shall pay shipping charges when unit is returned for repair. Barco will cover shipping charges for return shipments to customers.
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In the unlikely event that a product is required to be returned for repair, please call the following number and ask for a Sales Engineer to receive a Return Merchandise Authorization number (RMA).
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RMA Conditions are listed below:
a.Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number.
b.All RMA numbers must appear on their
c.RMA numbers are valid for ten (10) days from issue date.
d.All shipping and insurance charges on all RMAs must be prepaid by the customer
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