Chapter 8 Troubleshooting

Scanner is not recognized by the computer when using Kofax VRS.

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Contents

Index

Introduction

Is the interface cable connected correctly?

No

Yes

Is it connected via SCSI/USB Connector 2?

YesNo

Is the SCSI ID set to a number other than "9"?

No

Yes

Connect the interface cable correctly.

For information on how to connect the cables, refer to “Connecting Cables” in “Getting Started”.

Connect via SCSI or USB Connector 2.

Configure the SCSI ID to a number other than "9".

If the above countermeasures do not solve the problem, check the items in "8.4 Before You Contact the Scanner Service Provider" (page 166) first, then contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

Scanner

Overview

How to Load Documents

Configuring the Scan Settings

How to Use the Operator Panel

Various Ways to Scan

Daily Care

Replacing Consumables

Troubleshooting

Operational Settings

Appendix Glossary

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