Chapter 8 Troubleshooting

8.2 Error Indications on Operator Panel

When an error occurs, the Check LED lights in orange. Error codes displayed on the LCD begin with the letter "J" or "U" for temporary errors and "E", "F", "C", "H", "A" or "L" for device errors. Temporary errors can be recovered by the operator, whereas device errors require a service engineer to recover from. You can clear the error display by pressing the [Clear/ Back] or the [Stop] button. Note that if the error is “Paper jam”, the message disappears after a certain amount of time elapses with no documents ([Ready] status) in the scanner.

LCD

Menu

 

Function

[Clear/Back] Button

 

 

/Enter

 

 

Check LED

Send to

Check

Clear

/Pause

 

/Back

 

 

Stop

 

[Stop] Button

 

 

 

 

Scan

 

 

Counter

iMFF Reset Eject

If the Error Recovery Guide is installed in your computer, the Error Recovery Guide window appears when the Windows operating system is started up. When an error or a malfunction occurs, the Error Recovery Guide window displays related information such as the name of the error and the error code (number).

Write down the information shown in the window and click the [More Info] button to check for troubleshooting methods.

When you scan a lot of documents written with lead pencil, the following message may appear:

“Clean the consumables (brake roller, separator roller and pick roller) because they may be dirty. Also try pressing the V button to lower the paper separation force when [Ready] is displayed. If this message keeps on appearing, replace the consumables. Refer to the manual for information on how to clean or replace the consumables.”

This message only appears on the operator panel without an error code.

Troubleshoot as instructed in the message.

For information on how to clean the consumables, refer to "Chapter 6 Daily Care" (page 118).

For information on how to adjust the paper separation force, refer to "1.9 Adjusting the Paper Separation Force" (page 26). For information on how to replace the consumables, refer to "Chapter 7 Replacing Consumables" (page 130).

Error Recovery Guide is included in the SETUP DISK DVD- ROM.

For information on how to install the Error Recovery Guide, refer to "Installing the Scanner Software" in “Getting Started”.

142