Fujitsu FI-6800 8.4 Before You Contact the Scanner Service Provider, General, Error Status, ■Feeding issues, ■ Computer connection issues

Chapter 8 Troubleshooting

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8.4 Before You Contact the Scanner Service Provider

Please check the following items before contacting your	Error Status
FUJITSU scanner dealer or an authorized FUJITSU scanner
	■ Computer connection issues
service provider.

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Contents

Index

Introduction

Scanner

Overview

General

Item	Findings
Scanner model
name	Example: fi-6800
	To find out the scanner model name, refer to "8.5
	Checking the Product Labels" (page 168).
Serial No.	Example: 000001
	To find out the Serial Number, refer to "8.5
	Checking the Product Labels" (page 168).
Manufacture Date	Example: 2009-09 (September 2009)
	To find out the date of manufacture, refer to "8.5
	Checking the Product Labels" (page 168).
Date of purchase
Symptom
Frequency of
trouble
Do you have
warranty for this
product?
Name of option
product used	Example: fi-680PRF
	For more details about the options, refer to "A.4
	Scanner Options" (page 225).

Item	Findings
OS version
(Windows)
Error message
Interface type	Example: SCSI interface
Interface controller
type	Example: Adaptec SCSI Card AHA-2940AU

■Feeding issues

Item Findings

Type of document

Main purpose of use

Last date of cleaning

Date of consumable replacement

operator panel status

How to Load Documents

Configuring the Scan Settings

How to Use the Operator Panel

Various Ways to Scan

Daily Care

Replacing Consumables

Troubleshooting

Operational Settings

Appendix Glossary

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