Does the condition of the documents fulfill the requirements described in "Precautions" in "Paper Quality" (page 40)?
No
Yes
When the multifeed detection is set to ON, do the settings satisfy the requirement to accurately detect multifeed?
No
Yes
Did you fan the documents before loading them on the scanner?
No
Yes
Has the document just been printed out from a copier or a laser printer?
Yes
No
Is the document stack thinner than 50 mm?
Yes |
| No |
|
Does the document stack weigh less than 5 kg?
Yes |
| No |
|
Are the consumables (*1) installed correctly?
No
Yes
Are any of the consumables (*1) dirty?
Yes
No
Are any of the consumables (*1) worn out?
Yes
No
Use a document that satisfies the required conditions.
For more details, refer to "2.2 Documents for Scanning" (page 40).
Configure a setting that fulfills the conditions to detect multifeed accurately.
For conditions on multifeed detection, refer to "Conditions for Multifeed Detection" (page 44). Specify a range for multifeed detection if necessary ("Detecting Multifeed Errors" (page 112)).
Fan the documents before loading.
Fan the documents three to four times to remove static electricity.
Reduce the amount of sheets.
Reduce the amount of sheets.
Install the consumables (*1) correctly.
For information on how to install the consumables, refer to "Chapter 7 Replacing Consumables" (page 130).
Clean the consumables (*1).
For more information on cleaning, refer to "6.2 Cleaning the ADF (with Cleaning Sheet)" (page 121) or "6.3 Cleaning the ADF (with cloth)" (page 123).
Check the Consumables Counter. Replace the consumables if necessary.
For information on how to replace the consumables, refer to "Chapter 7 Replacing Consumables" (page 130).
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