Solving Problems | NEC MH4500 specs

5

Solving Problems

Static Precautions

Troubleshooting Checklists

Additional Troubleshooting Procedures

Specific Problems and Corrective Actions

TPCI Installation Tips BIOS User’s Information

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NEC MH4500 manual Solving Problems

Contents

Server MH4500 Page Server MH4500 Proprietary Notice and Liability Disclaimer Contents Iv Contents Configuring Your System System Cabling Emergency Management Port Vi Contents System Overview Page System Chassis Features System Chassis Power SuppliesRemovable Media Device Bays Memory Module Connector System Cooling Peripheral Bays System Board Features D E CC BB System Board System Overview System Memory Pentium II Xeon ProcessorExpansion Slots IDE Controller Real-Time Clock/Calendar Scsi Controllers Parallel Port Video ControllerPeripheral Controller Serial Ports Mechanical Locks and Monitoring System Security FeaturesExternal Device Connectors System Board Management Controller BMC System Overview Setting Up Your System Selecting a Site Setting Up Your System Unpacking the System Front View Getting Familiar with the System Front Features and Controls Setting Up Your System Rear View Rear Features and Controls Setting Up Your System Connecting Peripherals Installing the SystemConnecting the Power Cords Powering On the System Setting Up Your System Converting to a Rack Mount Server Unit Equipment Rack Warnings and Cautions Converting the System Pedestal Unit Removing the Cover Screws Setting Up Your SystemRemoving the System Unit Covers Replacing the Bezel Frame Replacing the Bezel Frame Setting Up Your System Install the two chassis handles on the chassis as follows Installing the Chassis Handles Attaching the Chassis Handles Attaching the Outer Slide Bars to the Chassis Releasing the Small Outer Bar Setting Up Your System Page Preparing the Rack Installing the Rack Extension BracketsTypical Equipment Rack Installing the Extension Brackets Installing the Slider Assemblies Installing the Slider Assembly Installing the Rack Unit in the Rack Setting Up Your System Installing the Server in the Rack Setting Up Your System Page Configuring Your System Configuring Your System Menu Bar Selections Using the Bios Setup UtilitySetup Menu Keys Key Function in Setup Menu 44 MB DisabledMain Menu Main Menu Primary IDE Master and Slave Submenu Primary IDE Master and Slave Submenu Advanced Menu Advanced MenuKeyboard Submenu Keyboard Submenu PCI Device, Embedded Scsi Submenu PCI Configuration Submenus0080h Scsi a & B On Device Configuration SubmenuDevice Configuration Submenu PCI Devices Submenu 378 Advanced Chipset Control Submenu3F8 2F8 Security Menu Feature Choice Description Your SettingSecurity Menu Advanced Chipset Control Submenu Normal System Board Jumpers AT&FS0=1S14=0 Server MenuServer Menu +++ System Management Submenu System Management Submenu Console Redirection Submenu Boot MenuBoot Device Priority Submenu Boot Menu Hard Drive Submenu Boot Device Priority SubmenuBoot Priority Device Description Your Setting Hard Drive Submenu Exit Menu Using the Symbios Scsi UtilityRunning the Symbios Scsi Utility Exit Menu Key Action Changing the Adapter and Device ConfigurationsSymbios Scsi Utility Main Menu Active Keys Adapter Setup Screen Scsi Removable Media Devices Scsi Hard Disk Drives Factory Installed Controller Using the Optional RAID ControllerAdd-on Controller Factory RAID Configurations with Scsi Hard Drives Daccf Configuration UtilityNumber RAID Level Hard Drives Configured Array Description System Board Jumpers Configuring Your System Configuring System Board Jumpers 10, Normal Function Pins default in bold What it Does at System ResetMoving System Board Jumpers System Board Jumper J6J1 Summary Clearing and Changing Passwords Resetting the Cmos NvramNvram cleared by jumper Press F2 to enter Setup Configuring Your System Page Upgrading Your System Upgrading Your System Observing Static Precautions Preparing the Equipment Log Preparing Your System for Upgrade Removing the Access Cover Removing/Installing the Access Cover Installing the Access Cover Opening the Subchassis and Electronics Bay Opening the Subchassis and Electronics Bay Closing the Subchassis and Electronics Bay Upgrading the System Board Replacing the Real-time Clock Battery Replacing the Real-Time Clock Battery Installing a Processor Cartridge Installing/Removing the Processor Cartridge Installing a Processor S.E.C. Cartridge Upgrading Your System Opening the Latch Removing a Processor Cartridge Removing the Processor Installing Dimm Modules Memory Module Removing the Memory Module Removing the Memory Module Installing DIMMs Installing the Dimm Removing DIMMs Installing the Memory Module Installing Option Boards Locating the PCI and ISA Slots Installation Considerations Memory Option Board Controller/Adapter Hardware ConfigurationsInstalling an Option Board Option Board Hardware Configurations Removing an Option Board Installing an Option Board Upgrading Your System 2-Inch Scsi Hard Drive Bay Location Installing Hard Disk Drives Installing the Hard Drive Carrier Installing an Optional Scsi Hard Disk Drive Hot-Swapping a Scsi Hard Disk Drive Installing an Optional Scsi Hard Drive Unlocking the Carrier Installing Removable Media Devices Installing a 5 1/4-Inch Media Device Removing the EMI Shield Installing the Device Rails Removing a 5 1/4-Inch Media Device Page Solving Problems Troubleshooting Checklists Static PrecautionsSolving Problems Initial System Startup After System Has Been Running Correctly Running New Application Software Preparing the System for Diagnostic Testing Additional Troubleshooting Procedures Monitoring Post Post Keys and ErrorsAction/Message Description Verifying Proper Operation of Key System Indicators Specific Problems and Corrective ActionsConfirming Loading of the Operating System No Beep Code Power LED Does Not LightNo Characters Appear on Screen System Cooling Fans Does Not Rotate Characters are Distorted or Incorrect Hard Disk Drive Activity LED Does Not Light Diskette Drive Activity LED Does Not Light Press F2 Key to Enter Setup Prompt Does Not Display Problems with Application SoftwareCD ROM Drive Activity Light Does Not Light Enable F2 Prompt by Changing a Jumper and Using SSU Enable F2 Prompt by Using SSU Bootable CD-ROM Is Not Detected Problems with the Network PCI Installation Tips Message Description Bios User’s InformationError and Status Messages Bios Messages Setup Post Tests Messages and Beep CodesCode Beeps Post Routine Description Reset Programmable Interrupt Controller Set key click if enabled Clear hugh ES segment register Post Error Codes and Messages Post Error Codes and MessagesCode Error message Pause on Error Post Error Codes and Messages Post Error Codes and Messages Page System Cabling Before You Begin Standard ConfigurationSystem Cabling System Cabling A-3 Power CablingDiskette Drive Data Cabling Scsi Cabling Scsi Distribution Backplane Standard Cabling Configuration System Cabling System Cabling A-5 RAID ConfigurationPage System Setup Utility System Setup Utility Creating SSU Diskettes System Setup Utility B-3Running the SSU Customizing the SSU System Setup Utility Main Menu Window Launching a Task System Setup Utility B-5 Resource Configuration Add-in RCA Window Defining an ISA Board System Setup Utility B-7RCA Window Modifying Resources Adding and Removing ISA BoardsAdding and Removing ISA Boards Window Configuration Window Recommended Resource SettingsSystem Setup Utility B-9 System Group Normal Setting Your Configuration Recommended Resource Settings System Resource Usage Window Multiboot Add-in MBA WindowSystem Setup Utility B-11 System Resource Usage System Event Log SEL Window Password Administration PWA Window SDR Manager Menus System Setup Utility B-13Sensor Data Record SDR Manager Add-In Window SEL Viewer Menus Field Replaceable Unit FRU Manager Add-In Window Exiting the SSUFRU Manager Menus Emergency Management Port Management Console Emergency Management Port ConfigurationHow the EMP Works Emergency Management Port EMP in Command State Emergency Management Port C-3 Mode Server Powered Off During Post After OS boots EMP Access Modes Server Configured for Console RedirectConsole in Redirect State EMP Access Modes Server Not Configured for Console Redirect EMP Requirements and ConfigurationsEmergency Management Port C-5 System Management Submenu Setting Up the Server for the EMPConsole Redirection Submenu Emergency Management Port C-7 Main EMP WindowToolbar Status Bar Server Control Operations EMP Console Main MenuConnect to Remote Server Emergency Management Port C-9 Connect Dialog Power On/Off Dialog Power On/Off Reset Dialog ResetEmergency Management Port C-11 Phonebook Dialog Phonebook Emergency Management Port C-13 Management Plug-insSEL Viewer SEL Viewer Menu Options Connect View SDR Viewer Emergency Management Port C-15 FRU ViewerSDR Viewer Menu Options FRU Viewer Menu Options FRU and SDR Load Utility When to Run the Frusdr Load Utility How You Use the Frusdr Load Utility Command Line FormatCommand Line Format What You Need to Do Displaying Usage Information Parsing the Command LineUsage Frusdr Displaying a Given Area Using Specified CFG FileEmergency Management Port C-19 Configuration File Emergency Management Port C-21 Cleaning Up and ExitingPage Glossary Glossary Process of loading the operating system into memory See math coprocessor See EMS 073,741,824 bytes. See also byte Bytes. See also byte Nvram Power-On-Self-Test Information sent sequentially, one bit at a time To record or store information to a storage device Equipment Log Equipment Log Equipment Log Index-1 Index Index-2 SCU Index-3 Page Page 456-00008-003