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NEC MH4500 manual Solving Problems, Static Precautions Troubleshooting Checklists

Models: MH4500

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Solving Problems

Static Precautions

Troubleshooting Checklists

Additional Troubleshooting Procedures

Specific Problems and Corrective Actions

TPCI Installation Tips BIOS User’s Information

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NEC MH4500 manual Solving Problems, Static Precautions Troubleshooting Checklists, Additional Troubleshooting Procedures

Contents

U s e r s G u i d e SERVER MH4500Page U s e r s G u i d e SERVER MH4500Proprietary Notice and Liability Disclaimer TrademarksContents ContentsSetting Up Your System System Overviewiv Contents Configuring Your SystemSolving Problems Upgrading Your SystemSystem Cabling System Setup UtilityContents Glossary Equipment Log Emergency Management Portvi Contents TSystem Board Features System Security Features System Chassis FeaturesSystem Overview Rack Mounted Server System three servers shown Stand-AlonePedestal Server System1-2System Overview System Chassis Features System Cooling Power SuppliesPeripheral Bays System Board Features1-6System Overview System BoardSystem Memory Pentium II Xeon ProcessorI/O Expansion Slots Real-TimeClock/Calendar BIOSIDE Controller SCSI Controllers Parallel Port Video ControllerPeripheral Controller Serial PortsMechanical Locks and Monitoring System Security FeaturesExternal Device Connectors System Board Management Controller BMC1-12System Overview TPowering on the System Setting Up Your SystemInstalling the System Connecting Peripherals Connecting the Power CordsSelecting a Site Unpacking the System Front View Getting Familiar with the SystemSetting Up Your System Front Features and ControlsRear View Connecting Peripherals Installing the SystemConnecting the Power Cords Powering On the System TVerify that the AC power-onand power supply failure LEDs on the back of each power supply are lit. If the power supply failure LED is not lit, ensure that the AC power cord is connected to a functional AC power source 2-10Setting Up Your System Converting to a Rack Mount Server UnitSetting Up Your System Equipment Rack Warnings and CautionsRemoving the System Unit Covers Converting the System Pedestal UnitReplacing the Bezel Frame 2-14Setting Up Your System Installing the Chassis HandlesSetting Up Your System Attaching the Outer Slide Bars to the ChassisAttaching the Chassis Handles Tthe large outer bar and center bar together Tfront of the chassis Preparing the Rack Installing the Rack Extension BracketsTfor additional units Installing the Slider Assembliesbrackets 1 and Installing the Rack Unit in the Rack 4.Connect all external peripherals and cables 4.Safety Latch 2 1 4Installing the Server in the Rack Setting Up Your SystemPage Using the BIOS Setup Configuring Your SystemUsing the Symbios SCSI Utility TBIOS Setup Utility Symbios SCSI Utility Menu Bar Selections Using the BIOS Setup UtilitySetup Menu Keys Configuring Your SystemFeature Main MenuSetup Menu Keys 3-4Configuring Your SystemYour Setting Primary IDE Master and Slave SubmenuConfiguring Your System FeatureKeyboard Submenu Advanced MenuPCI Device, Embedded SCSI Submenu PCI Configuration SubmenusConfiguring Your System Advanced MenuPCI Device, Embedded SCSI Submenu I/O Device Configuration SubmenuI/O Device Configuration Submenu 3-8Configuring Your SystemI/O Device Configuration Submenu Advanced Chipset Control SubmenuConfiguring Your System Security Menu Security Menu3-10Configuring Your System Advanced Chipset Control SubmenuSystem Board Jumpers Configuring Your SystemFeature Security MenuServer Menu Server Menu3-12Configuring Your System Security MenuConfiguring Your System System Management SubmenuSystem Management Submenu Boot Device Priority Submenu Boot MenuConsole Redirection Submenu Hard Drive Submenu Hard Drive SubmenuBoot Device Priority Submenu Configuring Your SystemRunning the Symbios SCSI Utility Using the Symbios SCSI UtilityExit Menu Changing the Adapter and Device Configurations THard Disk Drives table SCSI Hard Disk Drives Configuring Your SystemSCSI Removable Media Devices Factory Installed Controller Using the Optional RAID ControllerAdd-onController Factory RAID Configurations with SCSI Hard Drives DACCF Configuration UtilityConfiguring Your System J6J1 Configuring System Board JumpersConfiguring Your System Moving System Board JumpersSystem Board Jumper J6J1 Summary Clearing and Changing Passwords Resetting the CMOS NVRAM5.Move the Password Clear jumper back to pins Page Upgrading Your System Observing Static PrecautionsRemoving the Access Panel Installing Option BoardsObserving Static Precautions Preparing the Equipment Log Preparing Your System for UpgradeRemoving the Access Cover Installing the Access Cover Opening the Subchassis and Electronics Bay A B C D Closing the Subchassis and Electronics BayUpgrading the System Board Replacing the Real-timeClock BatteryB A C Installing a Processor Cartridge Installing/Removing the Processor CartridgeE A B D C 9.Attach the retention bracket as follows Removing a Processor Cartridge A B C B D C Installing DIMM ModulesRemoving the Memory Module Removing the Memory Module Installing DIMMs4-16Upgrading Your System 6.Repeat the above steps for each additional DIMM Removing DIMMs Installing the Memory Module8.Reinstall the foam cover on the electronics bay Installing Option Boards A B C Installation ConsiderationsInstalling an Option Board Controller/Adapter Hardware ConfigurationsA B C Removing an Option Board4.Remove and save the option board retaining bracket screw 3 1/2-InchSCSI Hard Drive Bay Location Installing Hard Disk Drives4-24Upgrading Your System Installing an Optional SCSI Hard Disk Drive Hot-Swappinga SCSI Hard Disk Drive Installing Removable Media Devices Installing a 5 1/4-InchMedia Device Upgrading Your System Removing the EMI ShieldInstalling the Device Rails D B A C4-30Upgrading Your System Removing a 5 1/4-InchMedia Device Page Specific Problems and Corrective Actions Solving ProblemsStatic Precautions Troubleshooting Checklists Additional Troubleshooting ProceduresTroubleshooting Checklists Static Precautions5-2Solving Problems Initial System Startup After System Has Been Running Correctly Running New Application SoftwarePreparing the System for Diagnostic Testing Additional Troubleshooting ProceduresPOST Keys and Errors Monitoring POST5-6Solving Problems Confirming Loading of the Operating System Specific Problems and Corrective ActionsNo Beep Code Power LED Does Not LightNo Characters Appear on Screen System Cooling Fans Does Not Rotate Characters are Distorted or IncorrectHard Disk Drive Activity LED Does Not Light Diskette Drive Activity LED Does Not LightCD ROM Drive Activity Light Does Not Light Problems with Application SoftwareUse the following steps to enable the F2 prompt Enable F2 Prompt by Using SSUBootable CD-ROMIs Not Detected Problems with the Network PCI Installation TipsError and Status Messages BIOS User’s Informationnnnn 5-16Solving ProblemsSolving Problems Messages and Beep CodesPOST Tests Beeps 5-18Solving ProblemsPOST Tests CodeSet key click if enabled Solving ProblemsPOST Tests POST Tests 5-20Solving ProblemsPOST Error Codes and Messages POST Error Codes and MessagesSolving Problems 5-22Solving Problems POST Error Codes and MessagesSolving Problems POST Error Codes and Messages8150 Page TStandard Configuration RAID Configuration Before You Begin Static PrecautionsSystem Cabling Before You Begin Standard ConfigurationStatic Precautions Diskette Drive Data Cabling Power CablingSCSI Cabling A-4System Cabling Standard Cabling ConfigurationSystem Cabling A-5 RAID ConfigurationPage Creating SSU Diskettes System Setup UtilityTRunning the SSU Exiting the SSU change the server configuration resource settings Creating SSU Diskettes Directly from the Server Configuration CDRunning the SSU Customizing the SSU Launching a Task Resource Configuration Add-inRCA Window Defining an ISA Board To remove an ISA board Adding and Removing ISA BoardsModifying Resources To add an ISA boardTo make a modification Recommended Resource SettingsYour Configuration Recommended Resource SettingsB-10System Setup Utility Normal SettingSystem Resource Usage Multiboot Add-inMBA WindowSystem Event Log SEL Window Password Administration PWA WindowSEL Viewer Menus Sensor Data Record SDR Manager Add-InWindowSystem Setup Utility B-13 2.Click OK. The SDR Manager window displaysField Replaceable Unit FRU Manager Add-InWindow Exiting the SSUHow the EMP Works EMP Requirements and ConfigurationsSetting Up the Server Main EMP Window Phonebook Emergency Management PortHow the EMP Works TData Record SDR table C-4Emergency Management Port Server Powered OffAfter OS boots Console in Redirect StateOperating Systems EMP Requirements and ConfigurationsSystem Management Submenu Setting Up the Server for the EMPConsole Redirection Submenu Toolbar Main EMP WindowStatus Bar Connect EMP Console Main MenuServer Control Operations FileTselection is Dial-up Power ON - powers on the server Power On/OffReset Dialog ResetEmergency Management Port C-11 Operation PhonebookFile Management Plug-insSEL Viewer SEL Viewer Menu OptionsTConnect View SDR ViewerFRU Viewer Menu Options FRU ViewerSDR Viewer Menu Options ViewFRU and SDR Load Utility When to Run the FRUSDR Load UtilityView What You Need to Do Command Line FormatHow You Use the FRUSDR Load Utility Displaying Usage Information Parsing the Command LineC-18Emergency Management Port Displaying a Given Area Using Specified CFG FileExample Updating the SDR Nonvolatile Storage Area Configuration FilePrompting for Product Level FRU Information Filtering Records From the SDR FileEmergency Management Port C-21 Cleaning Up and ExitingPage Glossary Glossary2 Glossary Glossary 4 Glossary Glossary 6 Glossary Glossary 8 Glossary Glossary 10 Glossary Equipment Log Equipment LogManufacturer Name Date InstalledEquipment Log 2 Equipment LogIndex Index-2 Index-3 Page Page 456-00008-003