Powerware Powerware 9315 operation manual eNotify Service Features, Installing eNotify Service

Models: Powerware 9315

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COMMUNICATION

12.9eNotify Service

The Powerware 9315 UPS supports Eaton's eNotify Remote Monitoring and Diagnostic Service. The eNotify Service is included at no charge during the first year of operation (warranty period), and also with the purchase of an Eaton PowerTrustt Support Agreement after the initial warranty expires. eNotify and support agreement availability or specific features may vary by market; for more information, refer to: www.powerware.com/enotify/.

12.9.1eNotify Service Features

The eNotify Service provides proactive monitoring and a monthly report detailing the ongoing health of your Powerware 9315 UPS:

SProactive monitoring, called Anomaly Detection, automatically analyzes the status of the Powerware 9315 UPS on a daily basis. All data gathered from the unit, current and historical, is analyzed at the Customer Reliability Center (CRC) for trending issues. A set of factors, or rules, compared against your UPS's data can indicate a potential impending failure and trigger an appropriate anomaly notification to a CRC Analyst. Critical events are checked for additional anomalies. Through this service, the CRC can take pre-emptive, corrective action to ensure the highest level of availability of your Powerware 9315 UPS.

SThe Customer Monitoring Report delivers information about Eaton's analysis of your Powerware 9315 UPS on a monthly basis. Depending on the model, the report provides detailed information about voltages, loads, external factors such as temperature and humidity, the attached batteries, and system availability. All of these factors contribute to the Relative Health Index (RHI) score that allows you to compare your unit's health relative to Eaton's optimum Powerware UPS operating levels.

12.9.2Installing eNotify Service

A quick start guide and self-installation wizard tool are available on both the Software Suite CD included with the Powerware 9315 UPS documentation and on the Web at: www.powerware.com/enotify/. For the latest updates, installation tips, and information on connecting eNotify, visit the eNotify Web page. For installation support or questions about the eNotify Service, contact crctriagegroup@eaton.com.

The eNotify Service relies on a ConnectUPS-X Web/SNMP Card (or Power Xpert® card) installed with the UPS sending one-way status and event e-mails to Powerware Remote Monitoring servers that analyze and store the data. Those servers also take the appropriate actions of sending notifications and reports. The ConnectUPS Card gathers information from the UPS directly and from any external sensors that are attached. The card also records all events that are generated by the UPS. This data is stored within the non-volatile memory logs on the ConnectUPS Card.

The eNotify Service runs on common protocols and transport mechanisms, making the connectivity between the Powerware 9315 UPS and the Powerware Remote Monitoring servers easy to set up. By using common e-mail transport mechanism, you do not have to open your network to proprietary or potentially unsecure protocols and transports.

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EATON Powerware® 9315 UPS (500–750 kVA) Installation and Operation Manual S 164201244 Rev E www.powerware.com

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Powerware Powerware 9315 operation manual eNotify Service Features, Installing eNotify Service