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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 6 Troubleshooting Personal Assistant
Resolving Problems with Using Personal Assistant
If you are using Cisco Unity with Personal Assistant, verify that the two Personal Assistant services are
running under an account with domain administrator privileges in the domain of the Cisco Unity server.
See the “To Configure Two Personal Assistant Services to Log on with Cisco Unity Domain
Administrator Privileges” procedure on page 4-21.
If you are using Cisco Unity and if your message store is Exchange 2003 or Exchange 2000, also ensure
that Send-As and Receive-As permissions are granted to the account that the Personal Assistant services
log on as. Otherwise, Personal Assistant cannot access the Exchange user mailboxes. See the “To Grant
Send-As and Receive-As Permissions to the Account That the Personal Assistant Services Log On As”
procedure on page 4-22.
If the messaging configuration is not the problem, create a schedule in Outlook for the user and make
sure the information is being published to the Exchange server.
If users are also not able to access voice mail, see the “All Users Cannot Browse Voice Mail” section on
page 6-7.
Users Hear Text to Speech Names Too Often
When a user calls Personal Assistant and tries to dial a party by name, Personal Assistant plays the
recorded name of the party before dialing the party, if a recorded name is available. Otherwise,
Personal Assistant uses Text to Speech to generate a spoken version of the name. This Text to Speech
version is sometimes not a close pronunciation match to the real name.
To populate the system with recorded names (that is, with names recorded by the parties themselves),
you have two options:
• If you are using Cisco Unity voice mail, you can synchronize the Cisco Unity spoken name with the
Personal Assistant spoken name. Select System > Messaging, and click Load Recorded Names in
the Cisco Unity Recorded Names section. This will take the recording that already exists in
Cisco Unity and reuse it for Personal Assistant.
• Encourage users to call Personal Assistant. When a user calls Personal Assistant, Personal Assistant
checks whether a spoken name exists. If one does not exist, the user is prompted to record one.
Users can erase and rerecord their name at any time by using the user interface. You can also erase a user
spoken name by selecting System > Reset User Information and clicking Reset in the Recorded Name
section.
Personal Assistant Plays an Unexpected User Recorded Name
If a caller dials Personal Assistant from a phone that is not associated with any user in the corporate
directory—for example, a conference room phone—and if Personal Assistant greets the caller with a
user recorded name, that user may have configured the phone as a personal destination.
Have the user remove the phone from their personal destinations.
If necessary, you can remove all of the user account information—destinations and destination groups,
callers and caller groups, rules and rule sets, personal address book information, personal settings, and
the recorded name—from the directory by selecting System > Reset User Information and clicking
Delete Personal Assistant Information.