Chapter 6 Troubleshooting Personal Assistant

Resolving Problems with Using Personal Assistant

If you are using Cisco Unity with Personal Assistant, verify that the two Personal Assistant services are running under an account with domain administrator privileges in the domain of the Cisco Unity server. See the “To Configure Two Personal Assistant Services to Log on with Cisco Unity Domain Administrator Privileges” procedure on page 4-21.

If you are using Cisco Unity and if your message store is Exchange 2003 or Exchange 2000, also ensure that Send-As and Receive-As permissions are granted to the account that the Personal Assistant services log on as. Otherwise, Personal Assistant cannot access the Exchange user mailboxes. See the “To Grant Send-As and Receive-As Permissions to the Account That the Personal Assistant Services Log On As” procedure on page 4-22.

If the messaging configuration is not the problem, create a schedule in Outlook for the user and make sure the information is being published to the Exchange server.

If users are also not able to access voice mail, see the “All Users Cannot Browse Voice Mail” section on page 6-7.

Users Hear Text to Speech Names Too Often

When a user calls Personal Assistant and tries to dial a party by name, Personal Assistant plays the recorded name of the party before dialing the party, if a recorded name is available. Otherwise, Personal Assistant uses Text to Speech to generate a spoken version of the name. This Text to Speech version is sometimes not a close pronunciation match to the real name.

To populate the system with recorded names (that is, with names recorded by the parties themselves), you have two options:

•If you are using Cisco Unity voice mail, you can synchronize the Cisco Unity spoken name with the Personal Assistant spoken name. Select System > Messaging, and click Load Recorded Names in the Cisco Unity Recorded Names section. This will take the recording that already exists in Cisco Unity and reuse it for Personal Assistant.

•Encourage users to call Personal Assistant. When a user calls Personal Assistant, Personal Assistant checks whether a spoken name exists. If one does not exist, the user is prompted to record one.

Users can erase and rerecord their name at any time by using the user interface. You can also erase a user spoken name by selecting System > Reset User Information and clicking Reset in the Recorded Name section.

Personal Assistant Plays an Unexpected User Recorded Name

If a caller dials Personal Assistant from a phone that is not associated with any user in the corporate directory—for example, a conference room phone—and if Personal Assistant greets the caller with a user recorded name, that user may have configured the phone as a personal destination.

Have the user remove the phone from their personal destinations.

If necessary, you can remove all of the user account information—destinations and destination groups, callers and caller groups, rules and rule sets, personal address book information, personal settings, and the recorded name—from the directory by selecting System > Reset User Information and clicking Delete Personal Assistant Information.

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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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