Appendix A Personal Assistant Administration Page Reference

Server Configuration

Table A-12

Servers > Server Configuration Page (continued)

 

 

 

Field

 

Description

 

 

 

Interceptor Ports

 

The phone extensions of the users who are using Personal Assistant. The numbers you list here

 

 

must be defined as CTI route points in Cisco CallManager. Any number you enter here must

 

 

already be configured in the Cisco CallManager cluster controlled by the CTI Manager

 

 

identified in the Interceptor Port Provider field.

 

 

You can specify:

 

 

• An extension that uses wildcards, such as 5XXXX, which transfers to extensions 50000

 

 

to 59999.

 

 

• Individual extensions, such as 55002.

 

 

• A range of extensions, such as 55500-55599, which transfers calls that come in to

 

 

extensions 55500, 55501, 55502, and so forth to 55599. Every number in the range must

 

 

be individually configured in Cisco CallManager.

 

 

If you are using more than one Personal Assistant server, you should divide the supported

 

 

extensions among the Personal Assistant servers.

 

 

• To add an extension or range of extensions, enter the applicable digits in the edit box and

 

 

click Add.

 

 

• To remove an extension or range, select it in the list box and click Remove.

 

 

Calls are directed to Personal Assistant so that the user call-routing rules can be evaluated for

 

 

incoming calls.

 

 

Configuring an extension for Personal Assistant Interceptor Ports is not sufficient to ensure

 

 

that calls are transferred to Personal Assistant for a user. In Cisco CallManager, you must also

 

 

update the partitions and calling search spaces. See the “Defining Partitions and Call Search

 

 

Spaces for Personal Assistant” section on page 1-18and the “Setting Up Personal Assistant to

 

 

Intercept Calls” section on page 3-3for more details.

 

 

Failover Server Names

A list of Personal Assistant servers that can take over for a server if it fails.

 

 

• To add a failover server, enter the Personal Assistant name of the server in the edit box

 

 

and click Add. You must use the Personal Assistant name of the server (the name that

 

 

appears in the left column); do not use the DNS name or IP address of the server.

 

 

• To remove a server, select it in the list box, and click Remove.

 

 

Establishing failover servers requires careful planning. If you specify failover servers, your

 

 

Personal Assistant servers must have enough available ports to take over for a failed server.

 

 

See the “Creating Server Clusters” section on page 1-10.

 

 

Trace Package List

A selection of subsystems for which you need to collect brief trace information. Select

 

 

subsystems only at the request of Cisco Technical Support; the trace information is for the use

 

 

of Cisco in resolving problems that you cannot solve yourself.

 

 

If you select a subsystem for debug, you do not have to select it for trace.

 

 

See the “Collecting Trace and Debug Information” section on page 6-15for an explanation of

 

 

each field.

 

 

 

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

OL-4590-03

A-19

 

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Image 129
Cisco Systems 1.4 manual Intercept Calls section on page 3-3for more details
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1.4 specifications

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