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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Appendix A Personal Assistant Administration Page Reference
Server Configuration
Interceptor Ports The phone extensions of the users who are using Personal Assistant. The numbers you list here
must be defined as CTI route points in Cisco CallManager. Any number you enter here must
already be configured in the Cisco CallManager cluster controlled by the CTI Manager
identified in the Interceptor Port Provider field.
You can specify:
• An extension that uses wildcards, such as 5XXXX, which transfers to extensions 50000
to 59999.
• Individual extensions, such as 55002.
• A range of extensions, such as 55500-55599, which transfers calls that come in to
extensions 55500, 55501, 55502, and so forth to 55599. Every number in the range must
be individually configured in Cisco CallManager.
If you are using more than one Personal Assistant server, you should divide the supported
extensions among the Personal Assistant servers.
• To add an extension or range of extensions, enter the applicable digits in the edit box and
click Add.
• To remove an extension or range, select it in the list box and click Remove.
Calls are directed to Personal Assistant so that the user call-routing rules can be evaluated for
incoming calls.
Configuring an extension for Personal Assistant Interceptor Ports is not sufficient to ensure
that calls are transferred to Personal Assistant for a user. In Cisco CallManager, you must also
update the partitions and calling search spaces. See the “Defining Partitions and Call Search
Spaces for Personal Assistant” section on page 1-18 and the “Setting Up Personal Assistant to
Intercept Calls” section on page 3-3 for more details.
Failover Server Names A list of Personal Assistant servers that can take over for a server if it fails.
• To add a failover server, enter the Personal Assistant name of the server in the edit box
and click Add. You must use the Personal Assistant name of the server (the name that
appears in the left column); do not use the DNS name or IP address of the server.
• To remove a server, select it in the list box, and click Remove.
Establishing failover servers requires careful planning. If you specify failover servers, your
Personal Assistant servers must have enough available ports to take over for a failed server.
See the “Creating Server Clusters” section on page 1-10.
Trace Package List A selection of subsystems for which you need to collect brief trace information. Select
subsystems only at the request of Cisco Technical Support; the trace information is for the use
of Cisco in resolving problems that you cannot solve yourself.
If you select a subsystem for debug, you do not have to select it for trace.
See the “Collecting Trace and Debug Information” section on page 6-15 for an explanation of
each field.
Table A-12 Servers > Server Configuration Page (continued)
Field Description