Chapter 3 Configuring Cisco CallManager for Personal Assistant

Setting Up the Personal Assistant Number

Updating the Partition for Managed Phones

To convert a phone to Personal Assistant management, assign the phone to the PAManagedEmployees partition. You can do a phased deployment of Personal Assistant by changing the partition of only one subset of your phones at a time.

You can use the Bulk Administration Tool (BAT) to change the partition on phones in much less time than it takes to make the changes to each phone individually. If you prefer to make the changes individually on each phone, do the following procedure. For instructions on using the BAT, refer to the Cisco CallManager documentation.

To Update the Partition for Managed Phones

Step 1 Navigate to the Find and List Phones page of the Cisco CallManager administration interface.

Step 2 To view all phones, select Device Name Is Not Empty, or enter a limited search string to view the phone subset you want to configure, and click Find.

Cisco CallManager lists the phones in the bottom frame.

Step 3 Click the phone whose configuration you want to change. The Phone Configuration page opens.

Step 4 In the left-hand column, click the line number you want to configure. The Directory Number Configuration page opens.

Step 5 Change the partition to PAManagedEmployee.

Step 6 Click Insert to save your changes.

Setting Up the Personal Assistant Number

You must configure a CTI route point in Cisco CallManager to identify the phone number that is used to access Personal Assistant. If you are also setting up an automated attendant, do the following procedure to configure the automated attendant number.

To Set Up the Personal Assistant Number

Step 1 Navigate to the Find and List CTI Route Points page of the Cisco CallManager administration interface.

Step 2 Click Add a New CTI Route Point. The CTI Route Point Configuration page opens.

Step 3 In the Device Name field, enter a unique name (for example, “PANumber”) to identify this as the Personal Assistant access number.

Step 4 From the Device Pool menu, select the applicable device pool.

Step 5 From the Calling Search Space menu for the device, select the Personal Assistant calling search space you configured (for example, “PACSS”).

Step 6 Click Insert to add the new CTI route point.

Step 7 Click OK to add a directory number for line 1 of the CTI Route Point. The Directory Number Configuration window for line 1 opens.

Cisco Personal Assistant 1.4 Installation and Administration Guide

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Cisco Systems 1.4 manual Setting Up the Personal Assistant Number, Updating the Partition for Managed Phones
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1.4 specifications

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