Chapter 6 Troubleshooting Personal Assistant

Resolving Problems with Managing Personal Assistant

Resolving Problems with Managing Personal Assistant

The following sections provide resolutions to problems you might encounter when managing

Personal Assistant:

Speech Server or License Manager Is Not Recognized, page 6-10

Servers Displaying Connectivity Problem, page 6-10

Server Processor Is Running at Maximum, page 6-10

Personal Assistant Is Not Intercepting Calls, page 6-11

Personal Assistant Is Transferring Only Internal Calls or External Calls to Voice Mail, page 6-11

Speech Server or License Manager Is Not Recognized

If you recently added a new speech recognition server or additional license manager hosts, you must refresh the servers before they can support users. See the “Configuring Speech Recognition” section on page 4-4.

Servers Displaying Connectivity Problem

The Personal Assistant Control Center provides you with information about the status of the Personal Assistant servers. To access the Control Center, select System > Control Center from the Personal Assistant administration web interface.

Table 6-1indicates the possible server status. Use this information to determine the current server status and to resolve any problems.

Table 6-1

Server Status

 

 

 

 

 

 

 

 

 

Icon

Explanation

Solution

 

 

 

 

 

 

 

 

Server is stopped.

You or Personal Assistant have stopped the server.

 

 

 

 

Personal Assistant stops the servers during a normal

 

 

 

 

refresh.

 

 

 

 

 

 

 

 

Server is experiencing

Verify that the Personal Assistant servers are connected

 

 

 

connectivity or permission errors.

and up and running properly. If you have added

 

 

 

 

Personal Assistant to a Windows 2000 domain, ensure

 

 

 

 

that the server has administrator privileges in the

 

 

 

 

domain. This is configured during installation.

 

 

 

 

 

 

 

 

Server is started.

Server is functioning normally.

 

 

 

 

 

Server Processor Is Running at Maximum

If the Personal Assistant server is consistently running at 100 percent, where nlm and recserver are consuming all of the CPU cycles, you have a network connection problem. Possible causes include the cable being unplugged or a DHCP release/renew event.

Cisco Personal Assistant 1.4 Installation and Administration Guide

6-10

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Cisco Systems 1.4 Resolving Problems with Managing Personal Assistant, Speech Server or License Manager Is Not Recognized

1.4 specifications

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One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

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Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.