Chapter 6 Troubleshooting Personal Assistant

Resolving Problems with Using Personal Assistant

Message Waiting Indicator Does Not Work, page 6-6

All Users Cannot Browse Voice Mail, page 6-7

Some Users Cannot Browse Voice Mail, page 6-7

Users Cannot Log On to Cisco Unity Voice Mail, page 6-7

Calendar-BasedCall-Routing Rules Do Not Work, page 6-8

Users Hear Text to Speech Names Too Often, page 6-9

Unable to Access the User Web Interface

If users cannot access the Personal Assistant user web interface pages, it may be that the systemwide default locale for the speech-recognition interface and user web interface has not been set. If the Default Locale field on the Speech Services Configuration page of the Personal Assistant Administration interface is blank, move applicable locales from the available locales list to the supported locales list. Then, click the default locale in the list. See the “Speech Services Configuration” section on page A-21for instructions.

If users cannot log on to the Personal Assistant user web interface, verify that they are using the correct logon name. The logon name should match the unique user attribute that you defined on the Corporate Directory settings page of the Personal Assistant Administration interface. For example, if your organization uses the employee e-mail address as the unique user attribute, verify that users are entering an e-mail address and not another attribute, such as a phone number.

Search Results Include Multiple Copies of a User

If Personal Assistant returns multiple copies of a user when you search for users in the

Personal Assistant user web interface, and if your directory is Cisco CallManager DC Directory, ensure that the corporate directory search filter includes the string !(description=CiscoPABUser), if the user search base is set to the root of the directory. The full entry in the Directory Search Filter field should be (&(objectclass=person)(!(description=CiscoPABUser))). Otherwise, Personal Assistant cannot distinguish between users in the corporate directory and users in the personal address book. See the “Corporate Directory Settings” section on page A-3for instructions on setting the directory search filter.

Unable to Use Speech Commands

If users cannot use speech commands and instead must use touch-tone dialing to interact with

Personal Assistant:

Verify that the speech recognition server is up and running. See the “Starting and Stopping the Servers and License Manager” section on page 6-14.

Establish whether you have recently added a new speech-recognition server or additional license manager hosts. If you have, you must refresh the servers before they can support users. See the “Configuring Speech Recognition” section on page 4-4.

Consider whether you have an adequate number of speech-recognition servers to handle the number of users. See the “Creating Server Clusters” section on page 1-10. You might want to add more speech licenses to accommodate usage.

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Cisco Systems 1.4 manual Unable to Access the User Web Interface, Search Results Include Multiple Copies of a User

1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

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In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.