Chapter 3 Configuring Cisco CallManager for Personal Assistant

Setting Up Personal Assistant to Intercept Calls

Step 13 In the Calling Search Space menu for the Forward No Answer field, click the same calling search space that you chose for the directory number in Step 10.

Step 14 Repeat Step 12 and Step 13 for Forward Busy and Forward on Failure.

Step 15 Click Insert.

Step 16 Repeat Step 2 through Step 15 to create any additional route points.

Creating Personal Assistant Interceptor Port Route Points and Configuring Error Handling—Cisco CallManager Version 3.x

When the system uses Cisco CallManager version 3.x, you configure error handling by creating a corresponding translation pattern for each Personal Assistant interceptor port that you configure.

Do the following two procedures to define the route points and translation patterns that will be used as Personal Assistant interceptor ports.

To Create Route Points for the Personal Assistant Interceptor Ports

Step 1 Navigate to the Find and List CTI Route Points page of the Cisco CallManager administration interface.

Step 2 Click Add a New CTI Route Point. The CTI Route Point Configuration page opens.

Step 3 In the Device Name field, enter a unique meaningful name to identify this as a Personal Assistant route point interceptor number. For example, if you are creating the 1XXX route point, “PA1XXX” or “PARP1XXX” might be useful names.

Step 4 From the Device Pool menu, select the applicable device pool.

Step 5 From the Calling Search Space menu for the device, select the calling search space that is configured for Personal Assistant (for example, “PACSS”).

Step 6 Click Insert to add the new CTI route point.

Step 7 Click OK to add a directory number for line 1 of the CTI Route Point. The Directory Number Configuration window for line 1 opens.

Step 8 In the Directory Number field, enter the phone number to be used for a Personal Assistant interceptor port (for example, “1XXX”).

Step 9 From the Partition menu, select the phone partition that is configured for Personal Assistant (for example, “PA”).

Step 10 From the Calling Search Space menu for the line, select the same calling search space that you chose for the device in Step 5.

Do not leave <None> as the calling search space for line 1.

Step 11 If the system uses Cisco CallManager version 3.2 or later, click No Voice Mail in the Voice Mailbox Profile list. If the system uses Cisco CallManager version 3.1, leave the Voice Message Box field blank. Otherwise, Personal Assistant cannot mark user messages with the sender name.

Step 12 Click Insert.

Step 13 Repeat Step 2 through Step 12 to create any additional route points.

Cisco Personal Assistant 1.4 Installation and Administration Guide

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Cisco Systems 1.4 manual Repeat through to create any additional route points
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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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