Chapter 1 Planning for Personal Assistant

Understanding Personal Assistant

Table 1-1

Software Requirements for Using Personal Assistant (continued)

 

 

 

 

 

 

System

Usage

 

 

 

 

 

 

Personal calendar

Personal Assistant accesses the Exchange calendar of a user when evaluating a

 

 

 

call routing rule that includes calendar-based options.

 

 

 

 

 

 

SMTP paging

Personal Assistant sends e-mail pages to a Personal Assistant user when a call

 

 

server

routing rule indicates that the user should be paged.

 

 

 

 

 

 

Web browser

You access web-based interfaces to manage and use Personal Assistant.

 

 

application

 

 

 

 

 

Personal Assistant and User Interactions

The following sections can assist you in understanding how Personal Assistant interacts with users:

Interaction Terminology, page 1-7

Incoming Call Handling, page 1-7

Access to Personal Assistant, page 1-8

Interaction Terminology

The following terms can be useful in understanding how Personal Assistant works:

A grammar includes a list of words and possible sequences in which a user can state them.

An utterance is a user response or command that Personal Assistant recognizes as valid.

A dialog is a prompt from Personal Assistant, followed by a response from the user.

A session represents any interaction with Personal Assistant or call interception by Personal Assistant. For example, a session occurs when a user uses the dial-by-name feature (interaction), or when Personal Assistant routes a call based on a user rule (interception).

Incoming Call Handling

The following sequence illustrates the processes involved when incoming calls arrive at extensions configured to use Personal Assistant:

1.An incoming call arrives at a Personal Assistant-enabled number.

2.Because a Personal Assistant interceptor port (CTI route point) is configured for this extension, Cisco CallManager routes the call to Personal Assistant.

3.Personal Assistant retrieves user information from the LDAP directory.

4.If the user has configured rules, the rules initiate depending on the type of destination included in the rules:

Calendar information—Personal Assistant accesses information from the Exchange Server.

An e-mail or page—Personal Assistant sends e-mail by using the messaging system.

Phone number—Personal Assistant transfers the call through Cisco CallManager.

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

OL-4590-03

1-7

 

 

 

Page 21
Image 21
Cisco Systems 1.4 manual Personal Assistant and User Interactions, Interaction Terminology

1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.