Chapter 4 Configuring Personal Assistant

Creating Dialing Rules

Step 7 Click Save. The automated attendant is now operational.

Creating Dialing Rules

You can create global dialing rules to automatically modify outgoing phone numbers. These changes only affect the user when he or she uses Personal Assistant; they do not apply to the telephony system outside of Personal Assistant. For example, if a user simply picks up the phone and dials a number, these rules will not be applied. The user must be connected to Personal Assistant and dialing the number through Personal Assistant for the rules to be applied.

Global dialing rules are applied before any dialing rules that users create for Personal Assistant.

Rules can distinguish between phone numbers based on the initial string of digits in the number, on the length of the number, or both. Rules can remove numbers from the front of the dialed number, add numbers to the front, or both.

For example, you can create a rule that if the number of digits of the phone number is 7, then prefix the number with 9. This rule then automatically enters a 9 when dialing an outside number.

To Configure Dialing Rules

Step 1 In the Personal Assistant Administration, select System > Dial Rules. The Dial Rules Configuration page opens.

The page is divided into two sections:

•Add Rule—This section contains fields and the Add Rule button.

•List of Dial Rules—This is a list of rules, in order of priority. Rules are applied from top to bottom. If a phone number satisfies the conditions of a rule, the rule is applied and no subsequent rules are considered.

Step 2 Enter information in the fields in the Add Rule section to create the desired dialing rule. Each field is optional, but you must at least fill in either the Number of Prefix Digits to Remove field or the New Prefix field in order for the rule to be applied.

•Phone Number Prefix—Enter one or more digits at the beginning of the number the user dials. The distinguishing string of digits can be as many digits as the number itself.

•Number of Digits—Enter the total number of digits in the phone number the user dials. Do not count hyphens or spaces.

•Number of Prefix Digits to Remove—Enter the number of digits that Personal Assistant will delete from the front of the dialed number. For example, if you enter 4, and the dialed number is 1-500-555-6262, Personal Assistant removes 1500, and leaves 555-6262.

•New Prefix—Enter the string of digits that Personal Assistant will add to the front of the dialed number, after removing the specified number of digits. For example, you might need to add a prefix of 9 in order to dial an external number.

•Priority (Personal Assistant version 1.4(5) and later only)—Enter the position for the rule in the list of rules. If you do not specify a priority, the rule will be placed at the bottom of the list.

Step 3 Click Add Rule. Personal Assistant adds the rule to the list of rules.

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Cisco Systems 1.4 manual Creating Dialing Rules, To Configure Dialing Rules
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1.4 specifications

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