Cisco Systems 1.4 - page 64

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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 4 Configuring Personal Assistant
Personal Assistant Configuration Task List
following task list helps you understand what you must do to make Personal Assistant operational, and
also indicates which configuration steps are optional. The cross-references lead to sections that provide
details for each configuration step.
1. Log on to the Personal Assistant Administration interface. See the “Logging On to and Out of the
Personal Assistant Administration Interface” section on page 4-3.
2. If you are using Personal Assistant speech-recognition capabilities, create and configure the speech
server clusters. See the “Configuring Speech Recognition” section on page 4-4.
3. Create the telephony providers that the Personal Assistant servers will require. You must create
these providers before you create the server clusters. See the “Configuring Telephony Providers”
section on page 4-7.
4. Identify the corporate directory to Personal Assistant. See the “Configuring the Corporate
Directory” section on page 4-7.
5. Create and configure the Personal Assistant server clusters. See the “Configuring Personal Assistant
Servers” section on page 4-10.
6. If you are using Personal Assistant version 1.4(3) or later and if Cisco CallManager is using its
internal directory, specify the Cisco CallManager internal directory configuration. See the
“Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version
1.4(3) or Later)” section on page 4-10.
7. Configure the following messaging features, as applicable to your configuration:
• Calendar-based call routing rules.
• The ability for users to create call routing rules that send e-mail pages to them.
• The ability for users to access voice mail while calling Personal Assistant, or to create call
routing rules that send callers directly to voice mail.
• Automatic notification from Personal Assistant when user PINs have been changed (only
available if the system is configured to use the Cisco CallManager PIN).
See the “Configuring Messaging” section on page 4-12.
8. Identify the operator to whom Personal Assistant will transfer calls if a user has problems with
Personal Assistant. See the “Miscellaneous Settings” section on page A-12.
Note From the Miscellaneous Settings page, you can also set up logging, and can modify
additional settings. Many settings on the Miscellaneous Settings page are optional, and need
to be changed only if you find the default settings inappropriate for your network.
9. If you are using the enhanced Text to Speech feature, configure the settings for your enhanced
Text to Speech server. See the “Configuring Enhanced Text to Speech” section on page 4-14.
10. If you want to use Personal Assistant as a simple automated attendant, which would allow callers to
dial users by name rather than by number (thus enabling callers to find an employee without
knowing the phone number), configure the AA prompt and route point. See the “Creating a Simple
Automated Attendant” section on page 4-15 and the “Configuring Personal Assistant Servers”
section on page 4-10.
11. If you want to make dialing easier for users, you can configure dial rules that will automatically
modify the numbers they dial. For example, if your phone system requires you to dial 9 to access an
outside line, you can set up Personal Assistant to look for dialed numbers that are 7 digits and
automatically add a 9 to the front of the number. See the “Creating Dialing Rules” section on
page 4-16.