C H A P T E R 3

Configuring Cisco CallManager for

Personal Assistant

After installing Personal Assistant, you must complete tasks in Cisco CallManager, as described in the following sections:

Setting Up Cisco IP Phone Route Plans, page 3-2

Setting Up Personal Assistant to Intercept Calls, page 3-3

Setting Up the Personal Assistant Number, page 3-8

Adding Personal Assistant as a JTAPI User, page 3-9

Adding Media Ports for Personal Assistant, page 3-10

Configuring Cisco Unity in Cisco CallManager for Integration with Personal Assistant, page 3-12

Cisco Personal Assistant Configuration Wizard

The Cisco Personal Assistant Configuration Wizard is a tool that can be used to automatically configure most of the objects that Cisco CallManager needs for integration with Personal Assistant the first time that you install Personal Assistant.

Note that the wizard can only be used with Personal Assistant version 1.4(3) or later.

If you use the wizard to complete the tasks in Cisco CallManager automatically, you will still have to do the tasks in the following two sections to configure phones manually:

Assigning the Partition and Calling Search Space to Phones, page 3-3

Updating the Partition for Managed Phones, page 3-8

You can download the wizard for free from the Personal Assistant Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/assist.

For more information on using the wizard—including instructions for installing and running it—refer to the Personal Assistant Configuration Wizard Readme file, also available on the Personal Assistant Software Download page.

Note that to access the software download page, you must be logged on to Cisco.com as a registered user.

Understanding the Cisco CallManager Examples

The setup sections in this chapter represent an example setup, with sample values included for reference only. Your particular configuration depends on the needs of your network. For the examples, the following calling search spaces and partitions are used:

EmployeeCSS—includes the PA and Employee partitions

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

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Cisco Systems 1.4 manual Cisco Personal Assistant Configuration Wizard, Understanding the Cisco CallManager Examples

1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.