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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 6 Troubleshooting Personal Assistant
Collecting Call History Information
Collecting Call History Information
Personal Assistant maintains call history logs that you can use to help identify toll fraud. These logs are
not to be used for call billing.
If you configure Personal Assistant to use the CiscoWorks2000 Syslog facility, call history information
is written to syslog. See the “Collecting System Logs with Syslog” section on page 6-17 for information
on using syslog.
If you do not use syslog, Personal Assistant writes call history records to a series of files named
PACallHistoryxx.log in the /Logs directory on the Personal Assistant server, where xx is a number from
01 to 99. These files are limited to 2MB each, and when all logs are full, Personal Assistant begins
reusing the logs.
The first line in the log documents how to read the call history records.
Starting and Stopping the Servers and License Manager
You can start and stop the Personal Assistant servers, speech recognition servers, and license managers
through the Personal Assistant administrative web interface. This can help you add or remove servers
from the Personal Assistant and speech server clusters in an orderly manner. It can also help you bring
down a server that is not functioning properly.
To Start and Stop the Servers and License Manager
Step 1 Select System > Control Center. Personal Assistant opens the control center.
The control center is divided into three sections:
• Personal Assistant Server—lists the Personal Assistant server systems in the cluster
• Speech License Manager—lists the license manager systems in the cluster
Total Active Sessions The number of sessions currently active (both speech sessions and
non-speech sessions).
Total Speech Sessions The number of currently active speech sessions.
Transfer Failed The total number of times Personal Assistant tried but failed to transfer
a call to another number.
Voice Mail The total number of times callers asked to access voice mail.
Voice Mail: Disambiguation The total number of times Personal Assistant found more than one
match to the spoken name, and asked the caller to pick from a list of
possible parties, while using voice mail.
Voice Mail: Login Failure The total number of unsuccessful attempts to log into the voice mail
system while using Personal Assistant.
Voice Mail: Reconfirmation The total number of times Personal Assistant asked users to confirm
that the party Personal Assistant identified was the intended party
while using voice mail.
Table 6-2 Personal Assistant Performance Monitor Counters (continued)
Counter Description