Appendix A Personal Assistant Administration Page Reference

Telephony Configuration

Table A-16

System > Telephony Configuration Page (continued)

 

 

 

Field

 

Description

 

 

Provider Group Name

The name of the provider group you are adding. Enter a name you will find meaningful. When

 

 

configuring Personal Assistant servers, you will select providers based on the names you enter

 

 

in this field.

 

 

You cannot change the provider group name once you add it to the list. To change the name,

 

 

you must create a new provider group, change the configuration of any Personal Assistant

 

 

server using the old group name, then delete the old provider group.

 

 

You must create one JTAPI provider and one Skinny provider for every Cisco CallManager

 

 

cluster in which Personal Assistant servers have their phone numbers and route points defined.

 

 

For example, if you have five Cisco CallManager clusters in which Personal Assistant servers

 

 

have numbers defined, you must define at least ten providers (five JTAPI and five Skinny).

 

 

 

Provider Type

 

The type of telephony provider, JTAPI or Skinny.

 

 

Personal Assistant uses both JTAPI and Skinny protocols, and must have providers for both.

 

 

JTAPI is used for interceptor ports and route points; Skinny is used for media ports.

 

 

Telephony Providers

A list of the providers you want to use as a provider group:

 

 

• JTAPI provider groups—The DNS name or IP address of the CTI Manager for a

 

 

Cisco CallManager cluster.

 

 

• Skinny provider groups—The DNS name or IP address of the Cisco CallManager server.

 

 

All CTI Managers or Cisco CallManager servers you specify for a single provider group must

 

 

be within the same Cisco CallManager cluster.

 

 

To add a provider to the list, enter the DNS name or IP address in the edit box and click Add.

 

 

To remove a provider, select the provider in the list and click Remove.

 

 

User Name and Password

A CTI user name and password, as defined in Cisco CallManager, that Personal Assistant will

 

 

use to access the Cisco CallManager system for a JTAPI provider.

 

 

In Cisco CallManager, you must associate the Personal Assistant devices and ports with this

 

 

user name, so that Personal Assistant can control the CTI route points.

 

 

Do not specify a user name and password for a Skinny provider.

 

 

The password appears as asterisks (**) to ensure security.

 

 

 

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

OL-4590-03

A-27

 

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Cisco Systems 1.4 manual Field Description
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1.4 specifications

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