Chapter 4 Configuring Personal Assistant

Integrating Personal Assistant with Exchange 5.5

Octel system as the people who are being called), and which calls Octel would treat as external calls (calls from callers who do not have Octel mailboxes). Based on this determination, Personal Assistant sends the applicable DTMF redirection sequence to the Octel server when forwarding the call.

By default, Personal Assistant uses the following heuristics to determine if an incoming call is internal or external to the Octel system.

Personal Assistant identifies both the user who made the call and the called user, and then looks up their mailbox and pilot# information in Personal Assistant settings.

A call is considered internal to Octel only if all of the following conditions are true:

•The caller ID is known.

•The caller and called numbers map to Octel mailboxes on the same Octel server.

•The caller ID length does not exceed 7 digits.

Instead of having Personal Assistant use heuristics, you can explicitly define which extensions are internal to Octel by using the MailboxInfo.properties file. The MailboxInfo.properties file is in the Program Files\Cisco Systems\Personal Assistant\Etc directory.

A Sample MailboxInfo.properties File

#MailboxInfo.properties

#Contains information about valid Octel mailbox numbers.

#Comment lines begin with '#'.

#

#Patterns may include digits 0-9, 'X' to match any digit, or a range, as in “[2-4]”.

#Mailbox mask may include digits and 'X' only and will

#be used along with calling number to find the mailbox number.

#

#Format

#include : number-pattern to include : voicemail-pilot # : mailbox-mask

#exclude : number pattern to exclude

#

include : 251XX : 28000 : XXXXX

exclude : 2512[3-8]

exclude : 25130

The sample MailboxInfo.properties file shows that all 5-digit phone extensions starting with 251 (matching 251XX) have a matching Octel mailbox (mask XXXXX) on an Octel server with pilot number 28000, except for extensions 25123 to 25128 and extension 25130.

Integrating Personal Assistant with Exchange 5.5

If you are using Exchange 5.5, add the internet mail service connector on the Exchange 5.5 server. Otherwise, Personal Assistant will be unable to send e-mail for refresh notification, PIN changes, and paging.

To Add the Internet Mail Service Connector

Step 1 On the Exchange server, on the Windows Start menu, click Programs > Microsoft Exchange > Microsoft Exchange Administrator.

Step 2 In the left pane, expand <Organization>.

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Cisco Systems 1.4 manual Integrating Personal Assistant with Exchange, Sample MailboxInfo.properties File
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1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.
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