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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 2 Installing and Upgrading Personal Assistant
Task List for Upgrading from Personal Assistant Version 1.3(x)
Confirm that the test completes successfully.
Step 15 Click OK to complete the configuration.
Task List for Upgrading from Personal Assistant Version 1.3(x)
Use the following task list to upgrade Cisco Personal Assistant on a system that is currently running a
1.3(x) version of the software. The task list assumes the currently-installed Personal Assistant
component was installed correctly and is functioning.
Personal Assistant will be out of service while the system is upgraded. Plan to upgrade the product on a
day and time where the elimination of the Personal Assistant service will have the least impact.
If you are installing Personal Assistant on a server that does not have a version already installed, see the
“Task List for Installing Personal Assistant on a New System” section on page 2-1.
Caution Do not upgrade from Personal Assistant version 1.2(x) directly to version 1.4. For this upgrade, you must
first upgrade to Personal Assistant version 1.3. Refer to the Cisco Personal Assistant Installation and
Administration Guide for version 1.3 for instructions.
Upgrading from Personal Assistant version 1.1(x) is not supported.
1. If McAfee NetShield is installed on the Personal Assistant server, disable the virus-scanning
services so that they do not interfere with the installation program. See the “Disabling McAfee
NetShield Services” section on page 2-8. Otherwise, skip to Task 2.
2. If Cisco Security Agent for Cisco Personal Assistant is installed on the Personal Assistant server,
disable the Cisco Security Agent service so that it does not interfere with the installation progr am.
See the “Disabling Cisco Security Agent for Cisco Personal Assistant” section on page 2-8.
Otherwise, skip to Task 3.
3. Upgrade Cisco CallManager to the required version. See Table 1-1 on page 1-6 for the required
version, and refer to the Cisco CallManager documentation for upgrade instructions.
4. Stop all Personal Assistant components to remove Personal Assistant services from the telephony
network. See the “Stopping Personal Assistant Components” section on page 2-6.
5. Install the Personal Assistant server, speech recognition server, and user and administrative
interfaces. See the “Installing Personal Assistant Software” section on page 2-2.
6. If you are upgrading to the enhanced Text to Speech server, install the enhanced server. See the
“Installing the Enhanced Text to Speech Server” section on page 2-9.
7. Reload user information from the corporate directory. See the “Refreshing the System—Updating
User Information from the Corporate Directory” section on page 2-10.
8. When the refresh has completed, re-enable the Cisco Security Agent service, if applicable. See the
“Re-Enabling Cisco Security Agent for Cisco Personal Assistant” section on page 2-9.
9. When the refresh has completed, if applicable, re-enable the McAfee NetShield services that you
disabled in Task 1. Refer to the virus-scanning software documentation for information about
re-enabling the services.
10. If you are upgrading to the enhanced Text to Speech server, configure the Text to Speech. See the
“Configuring Enhanced Text to Speech” section on page 4-14.