Cisco Systems 1.4 Integrating with Network Management Systems

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Cisco Personal Assistant 1.4 Installation and Administration Guide

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Chapter 6 Troubleshooting Personal Assistant

Integrating with Network Management Systems

• PASCCP—The Skinny protocol subsystem.

• PARULES—The rules-based call routing subsystem. This applies only to the user interface.

• PADtmf—The DTMF interface.

• Perfmon—The performance monitoring subsystem.

• PASpeech—The speech recognition subsystem.

Step 4 Click Save Settings to save and activate your changes.

Personal Assistant begins generating the requested trace and debug information.

The information is placed in a log file in the \Logs subdirectory of the Personal Assistant installation

directory. Or, if you configured Personal Assistant to use the CiscoWorks 2000 Syslog facility when you

installed Personal Assistant, the data is sent to syslog. See the “Collecting System Logs with Syslog”

section on page 6-17 for information on using syslog.

Step 5 Send the information to the Cisco TAC group with which you are working.

Step 6 When you have finished generating debug and trace information, turn off debug and trace by clicking

Clear All for each section in which you have made a selection. Then click Save to complete the change.

Integrating with Network Management Systems

You can manage the status of the Personal Assistant server remotely by using CiscoWorks2000 or

another SNMP-based network management system. CiscoWorks2000 is the standard Cisco network

management system, but it is not bundled with Personal Assistant. For more information about

CiscoWorks2000, Campus Manager, and Topology Services, refer to the documentation available at the

following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm

The following sections provide information to assist you in integrating Personal Assistant with network

management systems:

• CDP Support, page 6-16

• Monitoring Personal Assistant Subsystem Status, page 6-17

• Collecting System Logs with Syslog, page 6-17

Personal Assistant uses the Cisco Discovery Protocol (CDP) to periodically send out CDP messages, on

the active interface, to a designated multicast address. These messages contain information such as

device identification, interface name, system capabilities, SNMP agent address, and time-to-live. Any

Cisco device with CDP support can locate a Personal Assistant server by listening to these periodic

messages.

By using information provided through CDP, the CiscoWorks2000 Server can detect the

Personal Assistant Server, and the Campus Manager application (Topology Services) can build topology

maps displaying the Personal Assistant server.