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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Appendix A Personal Assistant Administration Page Reference
Miscellaneous Settings
Caller Input Timeout Enter the time (in seconds) Personal Assistant will wait for a caller to press the applicable
key to continue to locate a user or to transfer to voice mail.
We recommend that you enter the following values, depending on your version of
Personal Assistant:
• Personal Assistant 1.4(5) or later—a value from 1 to 5 seconds.
• Personal Assistant 1.4(4) or earlier—a value from 4 to 8 seconds.
If the caller does not press the applicable key within the time interval, Personal Assistant
rings the next destination in the rule.
You may need to adjust the time interval, depending on the locale.
Apply Rules for Calls through
Personal Assistant Route Point
Configure this setting, according to the following guidelines:
• If your system does not have another JTAPI application, check this check box.
• If your system has another JTAPI application (such as IPMA) installed on the same
Cisco CallManager cluster, and if you want to allow it to intercept a call before
Personal Assistant does, uncheck this check box. If the other application does not
intercept the call, Personal Assistant intercepts it.
It is important to note that setting this option disables rule processing for calls made
through a Personal Assistant route point. Rules are still applied when callers dial the
user extension directly.
• If your system has another JTAPI application installed on the same Cisco CallManager
cluster and if you want to allow Personal Assistant to intercept the call first, check this
check box.
Operator Extension Enter the phone extension of the operator for your organization. Use a valid extension for a
number dialed within your phone network.
For example, if you can reach the operator within your phone network by dialing 5 digits,
enter the 5-digit number.
Personal Assistant might transfer a call to the operator for a variety of reasons, including
when a call to Personal Assistant contains more speech-recognition errors than you allow
for. You can configure settings that control when a call is transferred to the operator. See the
“Speech Services Configuration” section on page A-21.
Call Pickup Timeout Enter the time (in seconds) that a user is allotted to answer a call when Personal Assistant is
processing a rule that requires it to ring a series of phone numbers.
If the call is not answered within the timeout window, Personal Assistant rings the next
phone number as defined in the rule.
Personal Assistant uses this value when a user does not have a value set for a destination in
a destination group and does not have a default call pickup timeout value set on their Settings
page.
Note that the value you set must be less than the Call Forward No Answer (CFNA) value set
in Cisco CallManager. Otherwise, callers may be inadvertently transferred to voice mail.
Because users are given fine control over their timeout values, we highly recommend that
you notify them of the maximum timeout value to set.
Table A-10 System > Miscellaneous Settings Page (continued)
Field Considerations