Cisco Systems 1.4 manual Speech Services Configuration section on page A-21

Appendix A Personal Assistant Administration Page Reference

Miscellaneous Settings

Table A-10	System > Miscellaneous Settings Page (continued)
Field		Considerations
Caller Input Timeout		Enter the time (in seconds) Personal Assistant will wait for a caller to press the applicable
		key to continue to locate a user or to transfer to voice mail.
		We recommend that you enter the following values, depending on your version of
		Personal Assistant:
		• Personal Assistant 1.4(5) or later—a value from 1 to 5 seconds.
		• Personal Assistant 1.4(4) or earlier—a value from 4 to 8 seconds.
		If the caller does not press the applicable key within the time interval, Personal Assistant
		rings the next destination in the rule.
		You may need to adjust the time interval, depending on the locale.
Apply Rules for Calls through		Configure this setting, according to the following guidelines:
Personal Assistant Route Point		• If your system does not have another JTAPI application, check this check box.
		• If your system has another JTAPI application (such as IPMA) installed on the same
		Cisco CallManager cluster, and if you want to allow it to intercept a call before
		Personal Assistant does, uncheck this check box. If the other application does not
		intercept the call, Personal Assistant intercepts it.
		It is important to note that setting this option disables rule processing for calls made
		through a Personal Assistant route point. Rules are still applied when callers dial the
		user extension directly.
		• If your system has another JTAPI application installed on the same Cisco CallManager
		cluster and if you want to allow Personal Assistant to intercept the call first, check this
		check box.
Operator Extension		Enter the phone extension of the operator for your organization. Use a valid extension for a
		number dialed within your phone network.
		For example, if you can reach the operator within your phone network by dialing 5 digits,
		enter the 5-digit number.
		Personal Assistant might transfer a call to the operator for a variety of reasons, including
		when a call to Personal Assistant contains more speech-recognition errors than you allow
		for. You can configure settings that control when a call is transferred to the operator. See the
		“Speech Services Configuration” section on page A-21.
Call Pickup Timeout		Enter the time (in seconds) that a user is allotted to answer a call when Personal Assistant is
		processing a rule that requires it to ring a series of phone numbers.
		If the call is not answered within the timeout window, Personal Assistant rings the next
		phone number as defined in the rule.
		Personal Assistant uses this value when a user does not have a value set for a destination in
		a destination group and does not have a default call pickup timeout value set on their Settings
		page.
		Note that the value you set must be less than the Call Forward No Answer (CFNA) value set
		in Cisco CallManager. Otherwise, callers may be inadvertently transferred to voice mail.
		Because users are given fine control over their timeout values, we highly recommend that
		you notify them of the maximum timeout value to set.

Cisco Personal Assistant 1.4 Installation and Administration Guide

A-14 OL-4590-03