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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 3 Configuring Cisco CallManager for Personal Assistant
Setting Up Personal Assistant to Intercept Calls
Step 2 Click Add a New Calling Search Space. The Calling Search Space Configuration page opens.
Step 3 In the Calling Search Space Name field, enter a descriptive name (for example, “EmployeeCSS”).
Step 4 In the Available Partitions list box, select the Employee partition and add it to the Selected Partitions
list box by clicking the arrow buttons between the two list boxes.
Step 5 Click Insert to add the new calling search space.

Assigning the Partition and Calling Search Space to Phones

After you have created the Employee partition and calling search space, you must configure the IP
phones to use them.
You can use the Bulk Administration Tool (BAT) to change the partition and calling search space on
phones in much less time than it takes to make the changes to each phone individually. If you prefer to
make the changes individually on each phone, do the following procedure. For instructions on using the
BAT, refer to the Cisco CallManager documentation.
To Assign a Partition and Calling Search Space to Phones
Step 1 Navigate to the Find and List Phones page of the Cisco CallManager administration interface.
Step 2 In the search field, select Device Name Is Not Empty and click Find.
Cisco CallManager lists all of the phones in the bottom frame.
Step 3 Click the phone whose configuration you want to change. The Phone Configuration page opens.
Step 4 Click the line number you want to configure in the left-hand column. The Directory Number
Configuration page opens.
Step 5 Change the partition to Employee, and the calling search space to EmployeeCSS.
Step 6 Click Insert to save your changes.
Setting Up Personal Assistant to Intercept Calls
Personal Assistant can intercept incoming calls and route them according to user-defined rules. To
enable Personal Assistant to intercept calls between two extensions, such as 1006 and 1007, you must
configure two Personal Assistant partitions and a calling search space, create the Personal Assistant
interceptor port route points, and update the calling search space and change the partition on the end-user
phones.
The following sections describe the steps involved in configuring Cisco CallManager to enable
Personal Assistant to intercept calls:
Creating the Personal Assistant Partitions, page 3-4
Creating the Personal Assistant Calling Search Space, page 3-4
Creating Personal Assistant Interceptor Ports and Configuring Error Handling, page 3-4
Updating the Calling Search Space for End-User Phones, page 3-7