Appendix A Personal Assistant Administration Page Reference

Speech Services Configuration

Table A-14

System > Speech Services Configuration Page (continued)

 

 

 

Field

 

Considerations

 

 

Rejection Confidence Level

Enter the percentage confidence level below which a user request is rejected.

 

 

The speech-recognition software assigns a percentage confidence level to every session. If

 

 

the confidence level is less than the Rejection Confidence Level, Personal Assistant tells the

 

 

user that the request could not be understood. The user can then repeat the request or try

 

 

phrasing it differently.

 

 

Enter a number between 0 and 100. The default is 45. Do not include the percentage sign in

 

 

the field.

 

 

Reconfirm Confidence Level

Enter the percentage confidence level below which the user is asked to confirm the

 

 

speech-recognition software interpretation of the request.

 

 

If the confidence level is between the Rejection Confidence Level and the Reconfirm

 

 

Confidence Level, Personal Assistant tells the speaker its interpretation of the request and

 

 

asks the speaker to confirm the interpretation.

 

 

If the confidence level is higher than the Reconfirm Confidence Level, Personal Assistant

 

 

completes the request without asking the speaker for confirmation. However, the speaker can

 

 

tell Personal Assistant to cancel or stop the action.

 

 

If you set this level too high, users will have to reconfirm most commands. If you set it too

 

 

low, Personal Assistant might perform too many unintended tasks.

 

 

Enter a number between 0 and 100. The default is 60. Do not include the percentage sign in

 

 

the field.

 

 

Max Error Count per Dialog

Enter the maximum number of speech-recognition errors allowed in a single dialog. One user

 

 

session with Personal Assistant or voice mail consists of several dialogs; for example, the

 

 

attempt to dial a person is a single dialog.

 

 

If the user exceeds this error count, Personal Assistant transfers the user to the operator.

 

 

The default is 3.

 

 

Max Error Count per Call

Enter the maximum number of speech-recognition errors allowed in an entire

 

 

Personal Assistant or voice-mail session (that is, the sum of errors in each dialog).

 

 

If the user exceeds this error count, Personal Assistant transfers the user to the operator.

 

 

The Max Error Count per Call must be larger than Max Error Count per Dialog.

 

 

When the user is in voice mail, the user must encounter three times the error count configured

 

 

here before the count is considered exceeded.

 

 

The default is 8.

 

 

Max Help Count per Dialog

Enter the maximum number of times the user can ask Personal Assistant or the voice mail

 

 

system for help within a single dialog.

 

 

If the user asks for help more times than this number, Personal Assistant transfers the user

 

 

to the operator.

 

 

When a user asks for help, Personal Assistant or the voice mail system tells the user the

 

 

various actions the user can perform at that point in the dialog.

 

 

The default is 2.

 

 

 

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

A-24

OL-4590-03

 

 

 

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Cisco Systems 1.4 manual Field Considerations

1.4 specifications

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