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Cisco Personal Assistant 1.4 Installation and Administration Guide
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Chapter 5 Preparing Users for Personal Assistant
How Administrative Changes Affect Users
• Reset the recorded name—You can erase the name a user recorded, which forces the user to rerecord
the name the next time they call Personal Assistant. The user can also reset the spoken name through
the user interface.
• Delete the user from the Personal Assistant system—You can remove user account data from the
Personal Assistant directory.
When you delete a user record from the corporate directory, user account data—destinations and
destination groups, callers and caller groups, rules and rule sets, personal address book information,
personal settings, and the recorded name—remains in the Personal Assistant directory. Therefore,
we highly recommend that when a user is deleted from the network, you also delete their
Personal Assistant account information.
You might also delete a user account if information has become associated with a user incorrectly.
For example, if a device (such as a cell phone) is transferred from one user to another, and the old
user has rules that include the device, the new user might receive unexpected and undesired calls.
Deleting the old user account ensures that the new user will not receive calls inadvertently
transferred to the device.
Note that you cannot use the Personal Assistant interface to reset a user password, because the password
Personal Assistant uses is the same as the one used for accessing the Cisco CallManager user interface.
To change the password, use the Cisco CallManager user interface.
For more information about using the Reset User Information page, see the “Reset User Information”
section on page A-15.
How Administrative Changes Affect Users
Some of the changes you make by using the Personal Assistant Administrative interface directly affect
how users can use Personal Assistant. For example:
• Stopping or restarting servers—If you do not have multiple Personal Assistant servers and speech
recognition servers configured on your network, stopping or restarting servers can temporarily
disrupt user access to Personal Assistant.
• Configuring dial rules—Both you and users have the ability to configure dial rules. Administrative
dial rules take priority over user-configured dial rules.
• Configuring directory hierarchies—You can create locations and departments to help users narrow
a dial-by-name directory search. For example, if you create a location called NewYork, users can
tell Personal Assistant to search the NewYork location for Roger Smith. This is useful when dialing
a person with a common name.
• Setting call pickup duration—Both you and users can modify the call pickup timeout. The
user-configured setting takes priority.
Note The value specified for call pickup duration must be less than the Call Forward No Answer
(CFNA) value set in Cisco CallManager. Because users do not have access to this
information, you should notify them of the maximum timeout value to set.
• Allowing calls only from Cisco CallManager users—You can configure Personal Assistant to
restrict access to users who are registered in the Cisco CallManager directory.
• Disallowing calls from unknown phones—You can configure Personal Assistant to accept user calls
only from user work, home, mobile, and personal destination numbers that are listed in the corporate
directory.