Cisco Systems 1.4 manual Configuring Directory Hierarchies, To Configure Directory Hierarchies

Chapter 4 Configuring Personal Assistant

Configuring Directory Hierarchies

•New Prefix—Enter the string of digits that Personal Assistant will add to the front of the dialed number, after removing the specified number of digits. For example, you can add an area code and initial digits to a 5-digit extension, turning 56565 into 5555556565. Personal Assistant uses the resulting number to look up the calling party in the corporate directory.

•Priority (Personal Assistant version 1.4(5) and later only)—Enter the position for the rule in the list of rules. If you do not specify a priority, the rule will be placed at the bottom of the list.

Step 3 Click Add Rule. Personal Assistant adds the rule to the list of rules.

Tip To change a rule, find it in the list of rules, modify the properties as desired, and click Update on the line with the rule.

To change the priority of a rule, use the up and down arrows until the rule is correctly positioned. For Personal Assistant version 1.4(5) and later, you can also enter the applicable value in the New Priority field, and click Update on the line with the rule.

To delete a rule, find it in the list of rules, and click the Delete icon on the same line as the rule.

Configuring Directory Hierarchies

A directory hierarchy is a set of groupings of directory entries. These groupings can make directory searches more accurate and manageable for callers who are trying to dial a party by name rather than by phone number. For example, a caller can narrow a search by first stating the location or department in which to search. Locations and departments are the types of directory hierarchy groups you can define.

Create directory hierarchies if callers are having problems with speech recognition due to the large number of similarly-named people in the corporate directory.

Changes to the directory hierarchy configuration take effect the next time the system refreshes.

To Configure Directory Hierarchies

Step 1 In the Personal Assistant Administration, select System > Directory Hierarchy. The Directory Hierarchy Configuration page opens.

This page includes a list of the nodes in the hierarchy that already exist at the bottom of the page.

To see the nodes for each type of hierarchy, select the type of hierarchy (Location or Department) in the Hierarchy Type field.

Step 2 In the Hierarchy Type field, select the type of node you want to create. The type you select will determine how callers can select the group. For example, if you create a location, callers can select it by saying “Location” while talking to Personal Assistant on the phone.

Step 3 In the Name field, enter a meaningful name for the group.

Step 4 In the Primary Spoken Name field, enter the primary name that callers will use to select the group. This can be the same name used in the Name field.

Step 5 In the Alternate Spoken Name field, enter any aliases for the primary spoken name, clicking Add after entering each alias. Adding aliases allows callers to select the group by different names. For example, if the primary name is NewYorkCity, likely aliases might be NYC, NewYork, BigApple, and so forth.

Cisco Personal Assistant 1.4 Installation and Administration Guide

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