Chapter 1 Planning for Personal Assistant

Understanding the Personal Assistant Server and Speech-Recognition Server

Access to Personal Assistant

The following sequence illustrates the processes involved when users access Personal Assistant:

1.Users dial the Personal Assistant number (the extension of the CTI route-point configured for Personal Assistant in Cisco CallManager).

2.The call is routed to the first available media port. If no port is available, the call is rejected and the caller hears a busy signal.

3.If a media port is available, the speech channel opens, and Personal Assistant plays a welcome prompt. Users can then dial other users by name or access voice mail.

If speech resources are not available, Personal Assistant opens a non-speech session with the user, enabling the user to use the phone keypad for touch-tone dial-by-name.

4.If users use dial-by-name to call another user:

a.User says: “Call ‘John Smith’.”

b.The command is received and processed by the speech-recognition server.

c.The user name is passed to Personal Assistant, and Personal Assistant retrieves user information from the LDAP directory.

d.Based on the confidence level, Personal Assistant either prompts the user, or transfers the call.

Understanding the Personal Assistant Server and Speech-Recognition Server

Personal Assistant has a modular structure, which allows you to install various pieces of the product on different server platforms. This provides a fault-tolerant redundant structure that you need for ensuring that the Personal Assistant system is always available to your users.

The following sections provide information about the Personal Assistant servers and their interactions with each other:

Speech-Recognition Server, page 1-8

Personal Assistant Server, page 1-9

License and Resource Managers, page 1-9

Interactions of the Personal Assistant Server and Speech-Recognition Server, page 1-10

Speech-Recognition Server

If you plan to implement any of the speech-enabled features of Personal Assistant, you must install at least one speech-recognition server. During installation, you are given the option to install a speech-recognition server, and you can either install it on the same system as the Personal Assistant server or on a separate one.

The speech-recognition server prompts users and recognizes user responses based on a pre-defined grammar, which includes a list of words and possible sequences in which a user can state them. During a call to Personal Assistant, you can ask for help and Personal Assistant will tell you the available commands. Also, the Help included with the Personal Assistant end-user interface defines this grammar by using examples of valid prompts and responses.

Cisco Personal Assistant 1.4 Installation and Administration Guide

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Cisco Systems 1.4 manual Speech-Recognition Server, Access to Personal Assistant

1.4 specifications

Cisco Systems 1.4 represents a notable advancement in the company's portfolio of networking solutions, emphasizing enhanced performance, security, and scalability. This version is designed to cater to the changing landscape of networking demands, particularly in hybrid and cloud environments.

One of the standout features of Cisco Systems 1.4 is its enhanced security protocols. With cyber threats on the rise, Cisco has integrated advanced security measures, including end-to-end encryption and improved threat detection measures. These features help organizations safeguard their data against breaches and unauthorized access, a critical concern in today’s digital age.

Another significant characteristic of Cisco Systems 1.4 is its support for advanced network automation. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), this version automates routine networking tasks, such as configuring and monitoring network devices. This not only streamlines operations but also reduces human error, thereby enhancing overall network reliability and efficiency.

The addition of new collaboration tools is another highlight. Cisco's commitment to facilitating seamless communications is evident, with improved features that enable better integration of voice, video, and messaging services. The unified communications experience allows businesses to foster teamwork, regardless of location.

Moreover, Cisco Systems 1.4 supports the latest networking technologies, including Software-Defined Networking (SDN) and Network Function Virtualization (NFV). These technologies enable greater flexibility in network management, allowing organizations to adapt quickly to changing requirements and optimize their resources effectively.

Scalability is a key feature in Cisco Systems 1.4, making it suitable for businesses of all sizes. The architecture allows for easy expansion and integration with existing systems, ensuring a smooth transition as organizations grow.

In addition to these technological advancements, Cisco Systems 1.4 boasts a user-friendly interface, making it accessible for IT professionals and enhancing productivity. The intuitive controls and dashboards facilitate quick troubleshooting and management.

In summary, Cisco Systems 1.4 stands out with its robust security features, advanced automation capabilities, seamless collaboration tools, support for modern networking technologies, and superior scalability. Collectively, these characteristics position this version as a formidable solution for modern networking challenges, fostering innovation and efficiency in various industries.