Chapter 3 Configuring Cisco CallManager for Personal Assistant

Setting Up Personal Assistant to Intercept Calls

•Updating the Partition for Managed Phones, page 3-8

Creating the Personal Assistant Partitions

Do the following procedure to create the two Personal Assistant partitions:

•PA—The partition that will contain the route points used as Personal Assistant interceptor ports. Used to intercept calls to the phones that Personal Assistant manages.

•PAManagedEmployee—The partition for phones whose calls will be intercepted by Personal Assistant.

To Create Personal Assistant Partitions

Step 1 Navigate to the Find and List Partitions page of the Cisco CallManager administration interface.

Step 2 Click Add a New Partition. The Partition Configuration page opens.

Step 3 In the Partition Name field, enter a descriptive name (for example, “PA”).

Step 4 Click Insert to add the new partition.

Step 5 Repeat Step 2 through Step 4 to create the PAManagedEmployee partition.

Creating the Personal Assistant Calling Search Space

To Create a Personal Assistant Calling Search Space

Step 1 Navigate to the Find and List Calling Search Spaces page of the Cisco CallManager administration interface.

Step 2 Click Add a New Calling Search Space. The Calling Search Space Configuration page opens. Step 3 In the Calling Search Space Name field, enter a descriptive name (for example, “PACSS”).

Step 4 In the Available Partitions list box, select the PAManagedEmployee and Employee partitions, and add them to the Selected Partitions list box by clicking the arrow buttons between the two list boxes. Arrange the partitions so that PAManagedEmployee is at the top of the list.

If you are using any other partitions, add them to this list.

Step 5 Click Insert to add the new calling search space.

Creating Personal Assistant Interceptor Ports and Configuring Error Handling

When you configure the Personal Assistant servers, you assign the route points you create here to the individual servers. Thus, you should define route points based on how you will divide the managed phones between servers.

Cisco Personal Assistant 1.4 Installation and Administration Guide

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Cisco Systems 1.4 manual Creating the Personal Assistant Partitions, Creating the Personal Assistant Calling Search Space
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1.4 specifications

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