Chapter 3 Configuring Cisco CallManager for Personal Assistant

Adding Personal Assistant as a JTAPI User

Step 8 In the Directory Number field, enter the phone number to be used for calling Personal Assistant (for example, “4000”).

Step 9 From the Partition menu, select the phone partition you configured (for example, “Employees”).

Step 10 From the Calling Search Space menu for the line, select the Personal Assistant calling search space you configured (for example, “PACSS”).

Ensure that you set the Calling Search Space for the line to the Calling Search Space for the device. Do not leave <None> as the Calling Search Space for the line.

Step 11 Assign the Call Forward No Answer and Call Forward Busy to the PACSS calling search space.

Step 12 If you want to use load balancing and have configured multiple CTI route points, enter the extension to forward to in the Call Forward No Answer and Call Forward Busy Destination field.

Step 13 Click Insert and Close.

For additional assistance, refer to the documentation and Help included with Cisco CallManager.

Adding Personal Assistant as a JTAPI User

You need to add Personal Assistant as a JTAPI user. The settings you enter here are used when configuring a JTAPI telephony provider in Personal Assistant.

To Add Personal Assistant as a JTAPI User

Step 1 In Cisco CallManager, select User > Add a New User.

Step 2 Complete the following required fields:

•First Name—Use a descriptive name (for example, “Personal”).

•Last Name—Use a descriptive name (for example, “Assistant”).

•UserID—Use a descriptive name (for example, “PA”).

•User Password and Confirm Password—Enter and confirm a password.

•PIN and Confirm PIN—Enter and confirm a PIN.

Step 3 Check the Enable CTI Application Use check box.

Step 4 Click Insert to create the user.

Step 5 In the left-hand column, click Device Association.

Step 6 In the User Devices Assignment window, fill in the search field and click Select Devices to list the route points. Check the check boxes associated with the Device Name fields for the route points used as the Personal Assistant number, the automated attendant number, and the interceptor ports.

Step 7 Click Update to save your changes.

Tip If you do not select all of the CTI route points defined for the use of Personal Assistant, callers will hear a busy tone when calling Personal Assistant or the automated attendant, or calls to certain extensions will not be intercepted.

Cisco Personal Assistant 1.4 Installation and Administration Guide

 

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Cisco Systems 1.4 manual Adding Personal Assistant as a Jtapi User, To Add Personal Assistant as a Jtapi User
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1.4 specifications

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