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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 2 Installing and Upgrading Personal Assistant
Installing Personal Assistant Software
Step 12 Click Next. The Ready to Install Cisco Personal Assistant window opens.
If an error message appears saying, “Connected successfully using the information supplied, but could
not find a Call Manager database on the server. Please check the information and retry,” exit the
installation program and do the following procedure “To Manually Create a System Data Source for the
Cisco CallManager Database (Personal Assistant 1.4(2) and Earlier).” When you are done creating the
data source, repeat this procedure.
Step 13 Click Next.
The Personal Assistant components you selected are installed. Installation takes approximately 10 to 15
minutes to complete. Once complete, the Cisco Product Activation window opens.
Step 14 Click Yes to restart the computer. Click No to continue installing other applications. Note that you must
restart before using Personal Assistant.
If you are installing Personal Assistant version 1.4(2) or 1.4(1) and if the installation of
Personal Assistant reports errors about connecting to the Cisco CallManager database, do the following
procedure to create a system data source in the ODBC Data Source Administrator to use TCP/IP to
connect to the Cisco CallManager database. Do the procedure on each Personal Assistant server.
Otherwise, skip the procedure.
To Manually Create a System Data Source for the Cisco CallManager Database (Personal Assistant 1.4(2) and
Earlier)
Step 1 On the Windows Start menu, click Settings > Control Panel > Administrative Tools > Data Sources
(ODBC).
Step 2 Click the System DSN tab, and click Add.
Step 3 In the Create New Data Source dialog box, click SQL Server from the list, and click Finish.
Step 4 In the Create a New Data Source to SQL Server dialog box, enter a name (for example, PACCMDB) and
a description for the data source in the applicable fields.
Step 5 In the Server list, click the hostname or IP address of the Cisco CallManager publisher server.
Note The ODBC sources on all servers in the Personal Assistant cluster must use the same publisher
database.
Step 6 Click Next.
Step 7 Click Client Configuration.
Step 8 In the Add Network Library Configuration dialog box, confirm that the correct Cisco CallManager
hostname or IP address appear in the Server Alias and Server Name fields.
Step 9 Under Network Libraries, click TCP/IP.
Step 10 Update the information in the Port Number field, if applicable.
Step 11 Click OK.
Step 12 Click With SQL Server Authentication Using a Login ID and Password Entered by the User, then
enter the Login ID and Password for the Cisco CallManager publisher database.
Step 13 Click Next until you get to the last page, then Click Finish.
Step 14 In the dialog box that appears, click Test Data Source.